Lexus
Lexus of North Miami
Sales (800) 692-9541 | Service (305) 372-3747 | Parts (786) 528-3843
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Mr. Zinn, Last year I wrote a letter, ref: Ray Blanco which I have attached. A couple of months ago the Deputy Fire Chief, Al Suarez stated that he wanted to purchase or lease a vehicle. I referred him to Ray and he leased a new Lexus. He was very impressed with the service that he received at your facility. This past weekend my wife and daughter visited your dealership and before the weekend was over we had leased a new Lexus. Ray and his staff, as always were very professional and made us feel like family. I will continue to refer all my friends and Miami-Dade employees to Lexus of North Miami.. If there is anything that I can do for you with the County or the Fire Dept, Please do not hesitate to call Retired Fire Chief / Director Tony Baird    My husband and I would like to compliment some of your team. I called last week for some info on leasing an RX, I spoke to Joel Levine. He was EXCELLENT! He was professional and called me within the hour with the info I needed. He followed up a few times during the week (not overwhelming) and because of his efforts my husband and I drove to North Miami even though we have Lexus of Pembroke Pines 1 mile away from our home. Joel set us with up Andre Brevil who was also excellent and then we met Rehan who was just as great and very down to earth and easy to talk to. Ron Martin came by several times making sure we were okay & happy with our experience which was very nice. This will be our 5th Lexus, but the first purchased at North Miami. We have always purchased and leased at Pembroke Pines, we know both are owned by the same person BUT the outstanding customer service and the effort these people showed us is completely different. We are very happy and I'd also like to mention that my husband and I are in sales and my husband tends to be a bit harsh when purchasing a car or any item of great cost, for the first time he stayed pleasant the entire time without getting upset or frustrated with the salesman, this says a whole lot! Sincerely, Brenda Salo Henriquez and Pedro Henriquez  Re: Hector Zamara November 13, 2010 Dear Mr. Blanco: I recently (on 10/30/10) leased an IS 250 "c" at Lexus of North Miami. Hector was the sales associate assigned to help me. The guidance and assistance he gave to me was truly outstanding. Hector helped me with my prior car that was coming off lease and which I was turning in. Hector helped me through all of the mysteries of the sales process. Hector helped me with the Registration of the IS. And Hector showed me how EVERYTHING worked in my car, from putting the top down, the workings of the interior and exterior lights, the various settings with the seat and a lot more, and on and on. Hector was always a real pleasure to be with. I believe Hector has a special way of dealing with people. He is as once honest, and thus receives the people's trust - it is an unbeatable combination and rare to find in a businessman or salesman. I have no idea where Hector stands in the hierarchy at Lexus of North Miami. I thank you, the GM who is responsible for everything at the store, for providing Hector, with all of his skill and knowledge, to me in connection with my IS lease. I think you have in Hector a real gem of a salesman, and maybe more, and one who might well help you with many things. Please understand that I'm not suggesting that anything be done - other than perhaps an increased awareness of what Hector can do. I congratulate you, Mr. Blanco, for operating an outstanding store at Lexus of North Miami, the likes of which I have never seen before. Regards. Harvey Goldman Mr. Lazor, Thank you for the follow up email on the purchase of my new Lexus. As I told Ron Martin, I have been a die hard BMW fan for 20+ years. . . the one I traded in with you was my 5th . . . but BMW has lost their appreciation for their customers and lack in general customer service skills. I love the car and now my partner is considering an IS. I have nothing but the highest recommendations for Ron as he made the entire process effortless. Easiest car I have ever purchased. You now have my loyalty.
Dear Mona:
I had a 9 a.m. appointment, but because of an error in completing the paperwork when I arrived (I was written up as a different customer who had a prepaid plan initially) my auto wasn't taken until 9:30 a.m. I was assured that my 20,000 mile servicing (oil change, etc.) would take no more than two hours to complete. Finally, at 12:30 p.m. I questioned where my car was and was told that it was just being washed and would be out in 10 minutes at the most. 25 minutes later, with Sylmarie's help tracking it down, i finally received it. Total time from arrival = 3 hours and 45 minutes! I made two other suggestions to Sylmarie that she wrote down to follow up on. My Lexus dealership in Connecticut, which is smaller than yours does the following:1. Provides computers with internet access for customers while they wait, rather than having to bring your own. 2. Provides an ample selection of muffins, bagels, coffee, snacks while you wait at no charge. (unlike the mini muffins and coffee you provide). Believe me when I tell you, I am usually the last one to complain about anything, but I do believe strongly in a business offering the best in customer service. There's a lot of competition out there and with the economy being shaky these days, businesses have to be more customer friendly than ever to insure the success of their company. I am also the first to give praise when praise is due. Your new dealership facility is beautiful! Please be aware of the great job Sylmarie is doing for you guys! Don't lose her! Best, August 19th, 2009 Lexus of North Miami A Craig Zinn Automotive Group Company 14100 Biscayne Blvd North Miami, Florida 33181 Att: Craig Zinn, President In re: Purchase of RX350 on 8/4/09 with Jeff Jerome Dear Mr. Zinn: First, let me start by saying that I met your father on numerous occasions having worked with GJT, his attorney, in the 1970’s and 1980’s and he was a fine, fine gentleman. We have also made purchases with your brother’s dealership on 441 a Jaguar and an Infiniti a few years back, and made a purchase of a Lexus some years ago. My husband and I visited your new location a couple of times, which is absolutely magnificent. We were approached by sales people; shown around and said we were just shopping. We returned because your salesman, Jeff Jerome, followed up; saw that we had visited the showroom and politely called to inform us that if he could in any way be of service to us to let him know…he called a couple of times. We were interested in the RX350 and on the evening of 8/4/09 stopped in again and dealt with Mr. Jeff Jerome. A few hours later we purchased the automobile. My husband and I have made many truck and auto purchases owning a moving company and having a family of our own, but never have we had the pleasure of dealing with the professionalism of our salesman, Jeff Jerome. He is knowledgeable, thorough, extremely polite and with such sincerity. Insisting we not leave that evening without finalizing the sale; yet not in any way being over-aggressive or pushy. Having Jeff Jerome as our sales rep only makes the purchase and future services of our Lexus a pleasure... not a dreaded task, but something we can look forward to... that is... dealing with Jeff Jerome, our sales representative. We would also like to add, during the negotiations, on the evening of 8/4/09, your general sales manager, Gary Lazor, assisted Mr. Jerome, and he too was extremely professional, courteous and helpful. A very pleasant experience! Sincerely, C. and C. M. P. Cc: Gary Lazor, General Sales Manager Jeff Jerome, Salesman JAFCO (Jewish Adoption & Foster Care Options) Donations: Usman Athar and Paige Grant made me feel right at home when I stopped by this morning. I stopped by today to visit your new dealership. I was delighted to find I could get my oil changed and car washed without an appointment and on a Saturday. The first person I met was Usman Athar who greeted me warmly and thanked me for coming in. He proceeded to set me up for an oil change and car wash. He was professional, courteous, friendly and knowledgeable. As I strolled about in awe of your property I was met by Paige Grant. She talked to me and offered me a tour. The tour knocked my socks off. Paige was also professional, courteous, friendly and knowledgeable. She even set me up for an invitation to your grand opening celebration. I have recently moved back to Miami from Denver and my dealer there was Kuni Lexus. They set a very high bar and delivered. I have visited two dealers for service since I have moved back and neither excited me. I have found my new dealer in you. Thank you for bringing the Lexus experience to Miami. It's long overdue. J.B., Miami |
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Dear Mr. Lazor: Just a brief note to express my sincere appreciation for the exceptional service extended to me and my wife by Barbara DeAngelopolos and Val McKinzie when we purchased our RX 350 last Friday. Barbara worked-out the details of the transaction quickly, smoothly and easily. When there were questions, she answered them and was most helpful to us in assuring that details were clear--and that we knew that she was there to assist us. Her politeness and candor were (are) refreshing. Barbara asked Val to do the rest; and he did that with efficiency, knowledge and patience. He left no stone unturned and, as we experienced with Barbara, we understood that we are welcome to call with any questions. We felt it important to bring our experience to your attention. We hope you will acknowledge these people accordingly. They have earned our respect and our thanks. Sincerely, G.S. and S.R.E. P.S. I do not want to overlook that Richard Yecora handled the business details attentively and thoroughly.
Gary,
John Montane was wonderfull to deal with! I am in love with my new Lexus and I cant understand why the competing brands. I look forward to buying my next Lexus from you too.
It is a unique experience to take delivery of a new car that has no glitches in it, something every Cadillac owner prays for. I am in total awe of the cars ride, quiet, fit and finish. The quality of the materials is top shelf and that awesome red paint...I have recieved many complements on the car and color. The chrome wheels really light up the car and make it stand out.
Thank you for a great deal, from a great dealer on an amasing car :)
E. D.
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Overall Score: 100% Comments: Our salesman's name was Alex and he did a great job demonstrating all of the features of the vehicle. I knew going in that I wanted the car, but after driving the car & learning all about it (thanks to Alex!), I had to have it right away. I was very impressed with the dealership, and Alex is a great asset to your company. I would definitely recommend Lexus of North Miami, and certainly Alex as well, to my family, friends and colleagues. D.B., Aventura Gary,
Appreciate your email…my experience with your personnel was wonderful…Anna Williams was very responsive and quickly connected me with a product specialist, Richard Todorow who worked tirelessly to get all of the answers and information requested. In the end, my wife felt the price got outside of her pre-determined comfort-zone once the dealer fee + transportation costs were added to the advertised price. Thanks again and be sure and tell both Anna and Richard they did super jobs!!! evans 
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