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Maria Morrone

Maria Morrone

Product Specialist
194 Reviews
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Denis Shadrin

Denis Shadrin

Product Specialist
140 Reviews
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Alex Suarez

Alex Suarez

Finance Manager
126 Reviews
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Matthew Silva

Matthew Silva

Finance Manager
119 Reviews
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Qudus Ijelu

Qudus Ijelu

Finance Manager
79 Reviews
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Alfred Utset

Alfred Utset

Sales Manager
78 Reviews
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Bobby Rahmani

Bobby Rahmani

Service Consultant
69 Reviews
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Syed Bukhari

Syed Bukhari

Finance Manager
47 Reviews
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Rosaly Bermudez

Rosaly Bermudez

Finance Manager
46 Reviews
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Wayne Sommer

Wayne Sommer

Executive Sales Specialist
44 Reviews
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Roman Santana

Roman Santana

Product Specialist
42 Reviews
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Luis Portillo

Luis Portillo

Product Specialist
40 Reviews
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Ed Rubenfeld

Ed Rubenfeld

Service Manager
38 Reviews
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Gus Arcon

Gus Arcon

Sales Manager
34 Reviews
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Harry Faitelson

Harry Faitelson

Product Specialist
32 Reviews
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Sean Kamal

Sean Kamal

General Sales Manager
30 Reviews
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Danielle Contaldi

Danielle Contaldi

Product Specialist
28 Reviews
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Todd Tarczynski

Todd Tarczynski

Finance Manager
24 Reviews
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Carlos A Fernandez

Carlos A Fernandez

Sales and Lease Consultant
22 Reviews
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Anna Kaloshina

Anna Kaloshina

Product Specialist
22 Reviews
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Angel Rodriguez

Angel Rodriguez

Sales Manager
20 Reviews
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Reinaldo Berroa

Reinaldo Berroa

Sales Manager
17 Reviews
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Vladimir Keslin

Vladimir Keslin

General Manager
15 Reviews
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Cesar Alcala

Cesar Alcala

Product Specialist
8 Reviews
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Nelson Paulino

Nelson Paulino

Product Specialist
8 Reviews
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Efrain Ponce

Efrain Ponce

Product Specialist
8 Reviews
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Amauri Rosario

Amauri Rosario

Product Specialist
8 Reviews
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Diego Camboni

Diego Camboni

Appointment Setter
7 Reviews
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Jose Figureoa

Jose Figureoa

Product Specialist
7 Reviews
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Demetri Melekos

Demetri Melekos

Product Specialist
7 Reviews
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Yairon Napoles

Yairon Napoles

Product Specialist
7 Reviews
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Erez Shemesh

Erez Shemesh

Product Specialist
6 Reviews
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Frank Vidal

Frank Vidal

Product Specialist
6 Reviews
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Lina Bautista

Lina Bautista

Product Specialist
5 Reviews
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Chirs Marshall

Chirs Marshall

Product Specialist
4 Reviews
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Jose Almonte

Jose Almonte

Sales Manager
3 Reviews
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Ramon Cabrera

Ramon Cabrera

Product Specialist
3 Reviews
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Jorge Frontier

Jorge Frontier

Product Specialist
3 Reviews
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Jaker Soto

Jaker Soto

Product Specialist
3 Reviews
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Jhan Suarez

Jhan Suarez

Product Specialist
3 Reviews
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Andrew Verneuil

Andrew Verneuil

Product Specialist
3 Reviews
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Terry Bean

Terry Bean

Fleet Manager
2 Reviews
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Brittany Stillwell

Brittany Stillwell

Manager
2 Reviews
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Lev Bargraser

Lev Bargraser

Product Specialist
1 Review
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Igor Katayev

Igor Katayev

Finance Director
1 Review
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Isaac Rodriguez

Isaac Rodriguez

BDC Agent
1 Review
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Mona Green

Mona Green

Office Manager
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Velianet Hernandez

Velianet Hernandez

Product Specialist
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Juliana Machado

Juliana Machado

Product Specialist
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Luke Smigiel

Luke Smigiel

Product Specialist
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Tyrie Yansen

Tyrie Yansen

BDC Agent
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Maria Morrone

Maria Morrone

Product Specialist
Recent Reviews

Nov 19, 2023

Dealership Rating
Employee Rating

Cesar Alcala and the certified preowned team secured our

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and successful! Many thanks to Lexus of North Miami!

Aug 03, 2023

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María is very professional and dedicated to make easy

María is very professional and dedicated to make easy deal,and helpful person like a family .

Jul 15, 2023

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La mejor experiencia que he tenido en compra de auto.

La mejor experiencia que he tenido en compra de auto. María es muy atenta y Profecional, la recomiendo 100%

Jul 14, 2023

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Everything was 100%satisfying with Maria God bless the

Everything was 100%satisfying with Maria God bless the dealership. Thank you hope to see soon

Jun 26, 2023

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I am not the one to leave reviews (first one ever) but I

I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and considerate of my requests and concerns. All was very helpful going above and beyond to make me happy and I am super grateful, satisfied and loving my new car!! Chris, special thanks to you for never making me feel as if i was less than, for never saying no to me before utilizing all options available and most of all for never being a typical sales rep to me but instead, present yourself as a people person, a friend, aproachable, listened attentively, easy to talk to and eager to help making me comfortable to proceed. Thank you!! Maria, I will repeat, you were so warm, genuine and you just make this process so smooth and painless. I like your spirit the moment i saw you! Yall are professionals and I am really grateful. The last Lexus i got the experience was NOT amazing so this time I am giving to Ceasar was is due. I highly recommend this team to anyone who is considering getting a vehicle. You wont be disappointed!! Thanks again!

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Denis Shadrin

Denis Shadrin

Product Specialist
Contact Me
Dealership Experience 6 years 6 months
Industry Experience 11 years
As your sales consultant, I promise to provide a comfortable and easy car shopping experience every step of the way. Your needs and satisfaction are my primary focus in providing you with a smooth selling deal. I ensure to be straight forward and honest with you under any given circumstance. As my client you will get service from a knowledgeable and professional sales associate prepared to answer your every question. I am committed in being attentive to my clients and building professional relationships to gain your business. At Lexus of North Miami in South Florida, our passion is providing our customers with a world-class Lexus ownership experience. Based on performance, customer satisfaction and strong work ethics I have proven to be a top producer, salesman of the year and ranked top 20 nationally, as well as many time salesman of the month during my time in the automotive business. Keeping outstanding level of professionalism and excellent consumer follow-up, help me continue to r
Recent Reviews

Feb 04, 2024

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Excelence service from Lexus North Miami to make my

Excelence service from Lexus North Miami to make my process fast and simple! On top of that, I was very happy with Denis’s customer focus and professionalism, helping me decide on the best available car. I will come back for sure!

Sep 14, 2023

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Great environment, they understood my concerns and ai

Great environment, they understood my concerns and ai got my beautiful car.Thanks to all

Sep 13, 2023

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I was very pleased with Denis’s customer focus and

I was very pleased with Denis’s customer focus and professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the same day - this is my first such experience. Which I’m very happy about. The car really met all expectations. I have been using Lexus cars for 15 years. The service at your dealership was very good. I would like to believe that the warranty service will also be the same.

Apr 24, 2023

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Thank you Denis for this amazing experience!

Thank you Denis for this amazing experience! I’ve been to many dealerships and never met such a professional approach with experience and knowledge that he has.

Mar 30, 2023

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Denis Shadrin made my leasing experience the best I ever

Denis Shadrin made my leasing experience the best I ever had!!! He's professional, knowledgeable, easy to work with, straight and honest. I ended up leasing a 2023 ES350, he listened to my needs and his first offer was the right one. The paperwork was a breeze, he showed me the car and went over all the features, making sure I'm connected with the Bluetooth and app. I know he'll keep taking good care of me and I highly recommend him.

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Alex Suarez

Alex Suarez

Finance Manager
Dealership Experience 10 years 2 months
Industry Experience 10 years 2 months
Recent Reviews

Nov 19, 2023

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Cesar Alcala and the certified preowned team secured our

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and successful! Many thanks to Lexus of North Miami!

Sep 07, 2023

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Absolute rip off!

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership.

Jun 26, 2023

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I am not the one to leave reviews (first one ever) but I

I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and considerate of my requests and concerns. All was very helpful going above and beyond to make me happy and I am super grateful, satisfied and loving my new car!! Chris, special thanks to you for never making me feel as if i was less than, for never saying no to me before utilizing all options available and most of all for never being a typical sales rep to me but instead, present yourself as a people person, a friend, aproachable, listened attentively, easy to talk to and eager to help making me comfortable to proceed. Thank you!! Maria, I will repeat, you were so warm, genuine and you just make this process so smooth and painless. I like your spirit the moment i saw you! Yall are professionals and I am really grateful. The last Lexus i got the experience was NOT amazing so this time I am giving to Ceasar was is due. I highly recommend this team to anyone who is considering getting a vehicle. You wont be disappointed!! Thanks again!

May 02, 2023

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Maria was AMAZING from start to finish!

Maria was AMAZING from start to finish! She was kind, helpful, found the exact car I wanted, got me a good deal, and made sure everything went smoothly. She also called me after I took the car home to make sure I was happy and to answer any questions I had. Excellent service! Highly recommended!

Feb 17, 2023

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Worst car buying experience I’ve ever had No returned

Worst car buying experience I’ve ever had No returned phone calls or faxes ignored by sales manager. And week delay in gettin delivery

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Matthew Silva

Matthew Silva

Finance Manager
Dealership Experience 14 years 2 months
Industry Experience 14 years 2 months
Recent Reviews

Jul 01, 2023

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Anna was great!

Anna was great! She worked an amazing deal for me, and I’m very grateful. I recommend her 100%!

Jun 23, 2023

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The service at Lexus north Miami is amazing, no where in

The service at Lexus north Miami is amazing, no where in Miami I haven’t been so well assisted. Maria is so patient and very enthusiastic, also big applause for Matthew , he always do the necessary arrangements to help, I appreciate you very much guys for the hard work and done with me yesterday , you are the best of the best. Lexus in north Miami is the place to go for the greatest cars and service 💕💕💕🔥🔥🔥

Apr 29, 2023

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I love this place, it has a good and clean environment, I

I love this place, it has a good and clean environment, I love working with Maria because she is an easy person to deal with and very friendly, she treats the client with great respect and offers a transparent and quality service. If you want to make a great deal come to her. Maria Morrone is the best. On the other hand, without belittling the other managers, I have to say that Angel is the best since he does not hesitate to give you a quick and precise answer to each of your questions. And finally Mathew the financier goes out of his way to help you and offer you as much financial information as possible. I recommended this place 100%

Mar 27, 2023

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La atención fue súper excelente de todas partes lo

La atención fue súper excelente de todas partes lo recomiendo y saldrá contento con maria

Dec 06, 2022

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I have known Maria for many years and she’s been telling

I have known Maria for many years and she’s been telling me I should get a Lexus for a long time until I finally decided to do so. Her knowledge and costumer service is A+. She really helped me narrow down my search and get the car that fits my needs the most. I will definitely come back in the near future to get a car for my wife and will recommend to family and friends. Thank you Maria!!

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Qudus Ijelu

Qudus Ijelu

Finance Manager
Recent Reviews

Oct 25, 2023

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Chris was amazing!

Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid!

Jul 20, 2023

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Dealer provided the best car buying experience hands

Dealer provided the best car buying experience hands down. He was fast and efficient in all aspects.

Feb 08, 2023

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Maria is very helpful and experienced.

Maria is very helpful and experienced. She was very patient with all my questions and explained everything in detail.

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Jul 21, 2022

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This is my second time here at Lexus of North Miami and

This is my second time here at Lexus of North Miami and it has been a wonderful customer experience. Maria is very attentive, helpful, patient and always listen to my needs. I would recommend her to anyone who is looking for a car!

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Alfred Utset

Alfred Utset

Sales Manager
Recent Reviews

Oct 18, 2023

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RUN AWAY !

RUN AWAY !!! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade.

Sep 07, 2023

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Absolute rip off!

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership.

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

Feb 22, 2022

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I had an AMAZING experience today w Andrew Verneuil at

I had an AMAZING experience today w Andrew Verneuil at Lexus of North Miami. He went above and beyond to help me w my new car. He was extremely patient and highly knowledgable about the car features for every car he showed me. I HIGHLY recommend him🤗 All of his team were wonderful, too. Mr. Verneuil can be reached at +1 (786) 285-4378. Please let him know I referred you!

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Bobby Rahmani

Bobby Rahmani

Service Consultant
Recent Reviews

Dec 24, 2023

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St the end of our 4-year lease, ANNA helped us purchase

St the end of our 4-year lease, ANNA helped us purchase our Lexus ES 350 with no “gotcha” add-ons. We paid the “BUY OUT” price plus taxes, period!

Nov 14, 2023

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Hi- I scheduled an appointment in the morning to have the

Hi- I scheduled an appointment in the morning to have the GX 460 serviced for an oil change and to search for an issue with the electrical - front camera and lane change instrumentation - were not working. Probably a loose wire or connection, I explained the problem thoroughly. When I received the car afterwards, none of the instrument cluster issues were repaired.

Mar 04, 2023

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They are the best in south Florida;great cars, courteous

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018.

Sep 14, 2022

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Babak is by far the best service manager I have ever

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

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Syed Bukhari

Syed Bukhari

Finance Manager
Recent Reviews

Feb 04, 2024

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Excelence service from Lexus North Miami to make my

Excelence service from Lexus North Miami to make my process fast and simple! On top of that, I was very happy with Denis’s customer focus and professionalism, helping me decide on the best available car. I will come back for sure!

Dec 24, 2023

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St the end of our 4-year lease, ANNA helped us purchase

St the end of our 4-year lease, ANNA helped us purchase our Lexus ES 350 with no “gotcha” add-ons. We paid the “BUY OUT” price plus taxes, period!

Sep 14, 2023

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Great environment, they understood my concerns and ai

Great environment, they understood my concerns and ai got my beautiful car.Thanks to all

Jun 22, 2023

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Hi!

Hi! Anna - This is the best manager in lexus North Miami! Very friendly and professional. Thank you!

May 21, 2023

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AMAZING.

AMAZING. So caring, helpful, and quick! She helped me find my dream car. Truly the best!

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Rosaly Bermudez

Rosaly Bermudez

Finance Manager
Recent Reviews

Oct 18, 2023

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RUN AWAY !

RUN AWAY !!! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade.

Jun 07, 2023

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He’s definitely the goat.

He’s definitely the goat. You can tell he’s about business the real deal … 10/10 ;)

Jan 07, 2023

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Hello, this is my second review.

Hello, this is my second review. I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not receive a new car number within 90 days. When contacting them, they kept saying that everything is fine, you just have to wait. My daughter came to the store to renew the temporary plates, but they could not find the document related to the purchase of a new car. A few days later, when I called the Lexus store, they couldn't say anything either. You need to visit them personally to be able to solve the problems created by them. It costs you time and fuel. I think they should refund the money for the paperwork. The problem is not fixed yet

Dec 13, 2022

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Debería existir calificación de 100 estrellas y ella se

Debería existir calificación de 100 estrellas y ella se llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro carro? Por su puesto y todos los que vaya a comprar será con ella. Gracias María!

Dec 04, 2022

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Maria Morrone 💕🙏 Es increíble persona,vendedora honesta

Maria Morrone 💕🙏 Es increíble persona,vendedora honesta y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merece eso y mucho mas!!! Gracias por darme hoy tanta alegria en mi vida!!! Y trabajar con excelencia!!! Bendiciones 🙏💕😘👸

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Wayne Sommer

Wayne Sommer

Executive Sales Specialist
Recent Reviews

Jun 07, 2022

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Jeff Brooks was prepared with all previously discussed

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up

May 05, 2021

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Been with Wayne since my 3rd Lexus in 2011 and still with...

Been with Wayne since my 3rd Lexus in 2011 and still with you guys to this very day. He has been a pleasure to work with and always looks out for me. Wayne is probably the best employee there at North Miami and I can guarantee at least one text/phone call from him each year to find out if everything’s ok. Really appreciate your customer service bro.

Jan 27, 2021

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I’m always requesting to get Mauricio when I take my car...

I’m always requesting to get Mauricio when I take my car for service as Mauricio Always is pleasant , answers my questions respectfully and always is able to get a Loaner for me exactly or as similar as possible to the one I have Leased. He is the Best!

Jan 07, 2021

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Very happy with my purchase - Louis helped me out - the...

Very happy with my purchase - Louis helped me out - the dealership was great. All Things done in house : thank you for helping me to find this car

Feb 25, 2019

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Wayne Sommer is one of the best sale man

This guy wanye is a 5 star sale man I was thinking about leaving Lexus but wanye convinces me to stay Wayne could sell water to a waterman

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Roman Santana

Roman Santana

Product Specialist
Recent Reviews

Jan 31, 2024

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My experience at Lexus of N.

My experience at Lexus of N.M. was very good. Both Jade and Santana took fantastic care of us.

Oct 25, 2023

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Chris was amazing!

Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid!

May 21, 2023

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Thank you so much Daniela for a help to find my car .

Thank you so much Daniela for a help to find my car . It was very easy to work with her and she provided great service before and after purchase.

Apr 23, 2023

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My recent experience was not my first visit to this

My recent experience was not my first visit to this dealership. As always, the customer service was consistent, positive, and professional. I feel like Maria Morrone is my “personal car shopper” because even after months and even years, she remembers details about my car preferences. Overall, this dealership is outstanding and Maria should serve as an example for other salespeople at other dealerships.

Dec 18, 2022

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They gave me great service I will highly recommend lexus

They gave me great service I will highly recommend lexus they are very Profesional on everything they do

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Luis Portillo

Luis Portillo

Product Specialist
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Dealership Experience 3 years 6 months
Recent Reviews

Jul 21, 2023

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Great experience!

Great experience! Everyone that I was in contact was friendly and professional I was in and out with out any issues.

Oct 12, 2022

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Excellent service and dedicated staff Luis Portillo went

Excellent service and dedicated staff Luis Portillo went out of his way to help me with my sell Five starts all the way!!

May 06, 2022

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Always above and beyond in all departments.

Always above and beyond in all departments. Special kudos to Abe Omar in finance, Bobby Rahmani in service and Luis Portillo in sales.

Nov 24, 2021

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I love this dealership! Whether service or sales I am...

I love this dealership! Whether service or sales I am always treated like a top client ! Luis is the best ever . He really took so much time with me and helped make the right decision. He really cared about my experience and made me feel comfortable and confident with my purchase. He is truly an expert answering every question I had and patiently explaining everything. I truly appreciate his level of service and will be forever loyal to Luis and Lexus! Thank you guys!

Sep 02, 2021

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Luis was amazing and made this experience very...

Luis was amazing and made this experience very pleasant!!! Definitely recommending him to friends and family. Thank you, Lexus. You have a lifetime client here!!!

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Ed Rubenfeld

Ed Rubenfeld

Service Manager
Recent Reviews

Mar 03, 2023

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Dealership very clean, employees courteous and

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait.

Sep 14, 2022

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Babak is by far the best service manager I have ever

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details.

May 21, 2022

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Everything was good, Benny the best, Richard the best

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time.

Apr 10, 2022

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Horrible service by Ronald and team.

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about.

Mar 15, 2022

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I had the pleasure of servicing my 2018 RX 350 yesterday.

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the BEST service manager that Lexus has. Thanks again for your help, Howard Jacobowitz

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Gus Arcon

Gus Arcon

Sales Manager
Dealership Experience 6 years 9 months
Industry Experience 9 years 10 months
Recent Reviews

Nov 13, 2023

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Horrible Experience!

Horrible Experience!! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure.

Aug 10, 2023

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Approximately a month and a half ago we reserved a new

Approximately a month and a half ago we reserved a new car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substantial savings on the model we wanted so we decided it would be worth it to have it shipped to us in NC. Once Lexus of North Miami had received our deposit, the communication became non existent. We would call multiple times with no answer and not receive a return call. We finally received a call from the shipping company to notify us the car was on its way and were able to pick up the car. (Had to drive 2 hours with 2 hour notice but we were just happy it was arriving) By the time the car was shipped, there were only 2 1/2 weeks left on the temporary tag and we were already due to make our first car payment. (We were accruing interest on the time the car wasn’t even in our possession) We have been calling once a week to check on our permanent NC tags and AGAIN nobody will return our calls. We are preparing to leave on our first road trip and as of today the temporary tag is expired. Nobody will return voicemails or emails. We are beyond frustrated. To spend this much money on a car and get this type of service is appalling. Unless you are in North Miami and can physically go into the dealership to make certain things are taken care of, I would strongly encourage you to go elsewhere. There are some amazing Lexus dealers out there.

Jun 26, 2023

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I am not the one to leave reviews (first one ever) but I

I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and considerate of my requests and concerns. All was very helpful going above and beyond to make me happy and I am super grateful, satisfied and loving my new car!! Chris, special thanks to you for never making me feel as if i was less than, for never saying no to me before utilizing all options available and most of all for never being a typical sales rep to me but instead, present yourself as a people person, a friend, aproachable, listened attentively, easy to talk to and eager to help making me comfortable to proceed. Thank you!! Maria, I will repeat, you were so warm, genuine and you just make this process so smooth and painless. I like your spirit the moment i saw you! Yall are professionals and I am really grateful. The last Lexus i got the experience was NOT amazing so this time I am giving to Ceasar was is due. I highly recommend this team to anyone who is considering getting a vehicle. You wont be disappointed!! Thanks again!

May 16, 2023

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What would I do without Maria?

What would I do without Maria? She is the best salesperson, understanding, and committed to her work. Thank you for helping me once again with my car, this time I will never forget it. I have no words to thank Sean Kamal, Gus..thank you against!!

Jul 14, 2022

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As with all dealers, they try to scam you and play

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service.

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Harry Faitelson

Harry Faitelson

Product Specialist
Recent Reviews

Nov 13, 2023

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Horrible Experience!

Horrible Experience!! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure.

Jun 16, 2023

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Attentive, cooperative, committed to service excellence-

Attentive, cooperative, committed to service excellence- Mauricio is the consummate service writer - only word work w him and definitely would recommend him

Apr 05, 2022

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Harry was excellent- sales and follow up to make sure we

Harry was excellent- sales and follow up to make sure we were happy with our lease including all the new features car offers

May 23, 2021

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Harry, Thank you for your help you are the best salesman...

Harry, Thank you for your help you are the best salesman at Lexus of North Miami. I love my NX 300. I will be sending clients your way.

Aug 28, 2019

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Oil change

Take 2 hours on Mondays Seems like every time different price on oil change. Not sure it’s normal. Benny was good service manager Will recommend but take too long for oil change I had to choose sales person which I don’t know and picked randomly

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Sean Kamal

Sean Kamal

General Sales Manager
Recent Reviews

Jan 21, 2024

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I like to wait a few months before I leave reviews, I

I like to wait a few months before I leave reviews, I purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd was my finance manager and all the paperwork ready to go which made the process so simple. After the delivery process Alex has stayed in contact with me to make sure everything is well with the car. This is my 4th Lexus from North Miami.

Nov 13, 2023

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Horrible Experience!

Horrible Experience!! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure.

Sep 07, 2023

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Absolute rip off!

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership.

Aug 25, 2023

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Worse customer service ever, at least Ramon Cabrera, that

Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone!

May 16, 2023

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What would I do without Maria?

What would I do without Maria? She is the best salesperson, understanding, and committed to her work. Thank you for helping me once again with my car, this time I will never forget it. I have no words to thank Sean Kamal, Gus..thank you against!!

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Danielle Contaldi

Danielle Contaldi

Product Specialist
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Industry Experience 5 years 7 months
Recent Reviews

Oct 04, 2023

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Me and my husband do not have words to express how much

Me and my husband do not have words to express how much we have been impressed by the service from Diego Camboni, a great salesman and a real gentleman. Diego called us to confirm that we were coming and was waiting outside for us, and the car was already parked at the front waiting for us. What I really appreciated was that he answered the phone or texts immediately to answer my questions. Every requests I had, he made it happened. Everything was so smooth and easy with him. We went to others dealers before and never received that kind of service and feeling of confidence. I recommend Diego and Lexus of North Miami if you want to live an unforgettable experience! We are still in “Awe”! Thank you Diego and Lexus of North Miami for making my dream come true. I give you a FIVE STARS! Johanne

Sep 14, 2023

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Danielle is a professional, Friendly, always available

Danielle is a professional, Friendly, always available and very supportive sales person. She helped me during the purchase as well as after.

Jun 06, 2023

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She was so helpful and understanding with my needs in

She was so helpful and understanding with my needs in leasing a car, and she got me the best deal with everything I wanted. Also so sweet!

May 26, 2023

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Danielle located and delivered exact Lexus I was looking

Danielle located and delivered exact Lexus I was looking for at an amazing price. Honesty and Integrity and she was there for me every step of the way. I needed a car ASAP and unlike other dealers she didn’t tell me it was on the lot so I would come in person. Nope. She searched, texted, called and delivered. This Jersey girl gets the job done at a great price for her client. I highly recommend her if you want a salesperson who represents you with your best interest as her number one goal! Thanks Danielle!!!

May 24, 2023

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This dealership was smart enough to hire Danielle.

This dealership was smart enough to hire Danielle. It’s because of her I purchased.

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Todd Tarczynski

Todd Tarczynski

Finance Manager
Recent Reviews

Jan 21, 2024

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I like to wait a few months before I leave reviews, I

I like to wait a few months before I leave reviews, I purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd was my finance manager and all the paperwork ready to go which made the process so simple. After the delivery process Alex has stayed in contact with me to make sure everything is well with the car. This is my 4th Lexus from North Miami.

Oct 25, 2023

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I got my NX300 last week and I cannot be happier.

I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami

Oct 06, 2023

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Very happy with Cesar knowledge an attention to details.

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership.

Sep 13, 2023

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I was very pleased with Denis’s customer focus and

I was very pleased with Denis’s customer focus and professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the same day - this is my first such experience. Which I’m very happy about. The car really met all expectations. I have been using Lexus cars for 15 years. The service at your dealership was very good. I would like to believe that the warranty service will also be the same.

Aug 25, 2023

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Worse customer service ever, at least Ramon Cabrera, that

Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone!

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Carlos A Fernandez

Carlos A Fernandez

Sales and Lease Consultant
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Dealership Experience 3 years 9 months
Industry Experience 3 years 9 months
Recent Reviews

Sep 14, 2022

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Very nice guy.

Very nice guy. We will work with you and make sure you get what you really want.

Mar 27, 2022

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Attentive and respectful personnel but would not deal on

Attentive and respectful personnel but would not deal on price, would not deliver except for an unreasonable fee of $800 and would not waive dealer service charges of another $800. Basically a "take it or leave it" proposal and I accepted the offer to leave it. I will wait until year end or even next year to find the right deal but would visit this dealer among others.

Mar 16, 2022

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Upstanding service.

Upstanding service. Carlos the seller was very professional and attentive at all times. He took good care of myself and was aware to every single detail.

Mar 14, 2022

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The service I received was excellent and the sales

The service I received was excellent and the sales representative went far and beyond to assist me and my husband. We are really happy and satisfied with the way we were treated and our purchase. I would recommend this dealer 100 percent. Thank you for everything Mr Fernandez.

Mar 14, 2022

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I had an amazing experience!

I had an amazing experience!! Carlos took care of me from the beginning to the end. He explained every detail and made sure I had the best time buying my new car. I will 100% refer my family and friends to him and lexus of north miami :) I am a very happy customer thank you one more time carlos

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Anna Kaloshina

Anna Kaloshina

Product Specialist
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Dealership Experience 2 years 6 months
Industry Experience 5 years 9 months
Recent Reviews

Dec 24, 2023

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St the end of our 4-year lease, ANNA helped us purchase

St the end of our 4-year lease, ANNA helped us purchase our Lexus ES 350 with no “gotcha” add-ons. We paid the “BUY OUT” price plus taxes, period!

Oct 25, 2023

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I got my NX300 last week and I cannot be happier.

I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami

Sep 28, 2023

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Anna is a very good specialist.

Anna is a very good specialist. She is very professional and attentive. It was a pleasure to buy a car with her care and recommendations. I recommend everyone to buy cars with Anna.

Sep 18, 2023

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Ana is very professional and knowledgeable sales

Ana is very professional and knowledgeable sales associate. She is very patient listening customers and answering all questions in professional manner. I had a great experience with Ana and dealership overall.

Aug 27, 2023

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Anna is a professional, knowledgeable and client-oriented

Anna is a professional, knowledgeable and client-oriented sales associate, I would recommend her services.

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Angel Rodriguez

Angel Rodriguez

Sales Manager
Recent Reviews

Jan 21, 2024

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I like to wait a few months before I leave reviews, I

I like to wait a few months before I leave reviews, I purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd was my finance manager and all the paperwork ready to go which made the process so simple. After the delivery process Alex has stayed in contact with me to make sure everything is well with the car. This is my 4th Lexus from North Miami.

Apr 29, 2023

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I love this place, it has a good and clean environment, I

I love this place, it has a good and clean environment, I love working with Maria because she is an easy person to deal with and very friendly, she treats the client with great respect and offers a transparent and quality service. If you want to make a great deal come to her. Maria Morrone is the best. On the other hand, without belittling the other managers, I have to say that Angel is the best since he does not hesitate to give you a quick and precise answer to each of your questions. And finally Mathew the financier goes out of his way to help you and offer you as much financial information as possible. I recommended this place 100%

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Jan 15, 2022

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I bought a LC500 convertible at this location and the...

I bought a LC500 convertible at this location and the experience at that moment was great. Just after a couple of months I just went back because the convertible was just to small for me and I wanted to trade for the IS500 The advertised price online for the specific car I wanted is 67k as well as the price reflected on the window sticker . When I start doing the paperwork they changed the price to 80k( 13k over the Real price of the car) this is without even previously telling me!! I left the dealer very disappointed, I have recommended this place to so many friends and as a returned customer buying luxury vehicles I honestly never thought they will just try to rip me off this way. When I asked to my sales person she just said: sorry, there is high demand so we are charging more. I will not buy a Lexus again after this experience. Luckily there are many other options

Mar 27, 2021

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Denis was great! Helped us pick out the perfect car for...

Denis was great! Helped us pick out the perfect car for me and answered our numerous questions. 10/10 I would recommend to everyone I know!

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Reinaldo Berroa

Reinaldo Berroa

Sales Manager
Recent Reviews

May 24, 2023

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Great, nice and clean.

Great, nice and clean. Very clear and detailed. Brand new cars, offers free tints with the purchase of a vehicle which is cool

May 21, 2023

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Danielle was extremely relatable and helpful during my

Danielle was extremely relatable and helpful during my leasing experience. She answered and addressed all of my questions. and concerns.

Feb 28, 2023

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The treatment From Maria at Lexus of North Miami was

The treatment From Maria at Lexus of North Miami was great. Maria was amazing show got me the ES300h that i really wanted. I recommende everyone to come see Maria and ver team.

Aug 11, 2022

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Maria was an excellent sales person.

Maria was an excellent sales person. She was friendly and not pushy. She made the process of leasing a vehicle seamless. I would highly recommend her and the dealer to anyone looking to purchase/lease a new car.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

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Vladimir Keslin

Vladimir Keslin

General Manager
Recent Reviews

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Aug 18, 2021

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Denis Shadrin and North Miami Lexus set the bar across...

Denis Shadrin and North Miami Lexus set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Denis was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

Mar 27, 2020

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I completely sutisfied his work

I am very grateful to Vladimir Keslin for his flexibility, a very friendly attitude and the creation of a comfortable atmosphere for the long-term customers of Lexus of Miami Beach. It was extremely convenient to make a deal with you, Vladimir. It was a very nice to make deal with Denis Shadrin. Denis was very careful to my questions about all new futures of the selected model of Lexus and provided all answers. He demonstrated all new functionalities, made necessary settings in the car, connected my phone to the car. He helped me a lot. I am very grateful to him for his professional service and friendly attitude. Thank you so much for Mauricio Ferreira for the fast and professional work as well.

Jan 08, 2020

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That’s my 3rd Lexus with Denis and Lexus of North Miami...

That’s my 3rd Lexus with Denis and Lexus of North Miami and I’m so excited. Denis is the best. I felt that I was not just a customer I was a friend and thats awesome. U Guys made a great job and I’m so thankful for that. I will always recommend Lexus of North Miami and Denis to all my friends who wanna drive the best car in the world😇

Dec 15, 2019

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It's always a pleasure to buy a new car at Lexus of North...

It's always a pleasure to buy a new car at Lexus of North Miami!!! Very friendly and professional atmosphere! I would like to express gratitude to my favourite car dealer Denis Shadrin! He is really special!!! No stress, fast service, the best deal!!! Great job ! Thank you !!!

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Cesar Alcala

Cesar Alcala

Product Specialist
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Dealership Experience 6 years
Industry Experience 18 years 2 months
Recent Reviews

Nov 30, 2023

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I've been with Lexus for 4 years now, and CESAR ALCALA

I've been with Lexus for 4 years now, and CESAR ALCALA has been excellent throughout these years. Yesterday, we got our 5th Lexus, and the service he has provided us has always been top-notch. He's consistently honest and always looks out for what's best for us. Please, go and ask for CESAR ALCALA; you won't regret it!

Nov 19, 2023

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Cesar Alcala and the certified preowned team secured our

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and successful! Many thanks to Lexus of North Miami!

Oct 11, 2023

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Tengo muy buena opinión de Cesar el vendedor de Lexus

Tengo muy buena opinión de Cesar el vendedor de Lexus north Miami es un profesional muy atento y explicativo .

Oct 06, 2023

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Very happy with Cesar knowledge an attention to details.

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership.

Sep 13, 2023

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I used to dread having to look for a new lease because I

I used to dread having to look for a new lease because I always felt cheated at the dealerships, but this time it was very different thanks to Cesar's expertise, knowledge and patience. I will have no hesitation recommending him to my family and friends who might be interested in a new Lexus. Great service and attention!!

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Nelson Paulino

Nelson Paulino

Product Specialist
Recent Reviews

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Feb 26, 2022

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Mr Nelson Paulino is an excelent seller, he is very

Mr Nelson Paulino is an excelent seller, he is very professional and kind, takes care of every detail. Over my years buying cars I find Mr Paulino to be the best. Lexus of North Miami is very good, nice setting and service. Thanks

May 23, 2020

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I went to visit North Miami Lexus and Maria Morrone...

I went to visit North Miami Lexus and Maria Morrone helped me she is amazing I had gone 2 times before to Lexus Pembroke Pines and they said they could not help me well Maria made things happen she made a miracle she’s amazing great customer service friendly very sweet please go see here she makes impossible become possible also her coworker Nelson Pulido is great they make a great team go to Lexus of North Miami they are amazing great customer service and also friendliest staff

Dec 23, 2019

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All of this dealer can’t be better!! All the staff are...

All of this dealer can’t be better!! All the staff are really proactive and try to help and do everything in order to improve the service

Oct 09, 2019

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Had a fantastic experience leasing my new Lexus Nx 300...

Had a fantastic experience leasing my new Lexus Nx 300 from Nelson. He is great to work with. Highly recommend working with him, makes car buying a pleasure.

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Efrain Ponce

Efrain Ponce

Product Specialist
Recent Reviews

Jun 11, 2023

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Needed to purchase out my lease and she made the

Needed to purchase out my lease and she made the transaction easy pleasant amd quick. It was a pleasure

Apr 29, 2021

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Maria and Lexus of North Miami made my experience...

Maria and Lexus of North Miami made my experience extremely comfortable and provided peace of mind that I was making the right decision. Five star!!

Jan 31, 2019

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A wrong made right

Got off to a rocky start with this dealership due to an internet salesperson who made promises that were not feasible. In the end, both Efrain and Peter were able to salvage the deal and made the experience smooth sailing thereafter. Appreciate all of their hard work on our behalf. Love my new Lexus!

Nov 29, 2018

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Excelment

It was an amazing experience., The salesman was excellent as wel, the entire experience was amazing., and the car is also amazing, It's always an amazing experience to visit Lexus of North Miami.

Sep 14, 2017

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Great Service

We experienced professional service, we are happy and very satisfied customers!!! We would definitely recommend this dealership to our friends and family. Thank you very much!

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Amauri Rosario

Amauri Rosario

Product Specialist
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Dealership Experience 6 years 8 months
Industry Experience 33 years 6 months
My customers are away's happy!
Recent Reviews

May 21, 2023

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Danielle was extremely relatable and helpful during my

Danielle was extremely relatable and helpful during my leasing experience. She answered and addressed all of my questions. and concerns.

Jul 14, 2022

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As with all dealers, they try to scam you and play

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

Dec 17, 2021

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I didn't have a problem with the dealership directly. I...

I didn't have a problem with the dealership directly. I had a problem with one of its salespersons. This was the second car I leased from him, 2019 ES350, and It was fine. The second, a 2021 NX 300, I asked him a question that was important to me, I got the wrong answer, he knew the right one, I trusted him. I found out the right answer when I got home, the deal was already done!

Jun 10, 2021

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Very good experience , friendly professional ,easy fast...

Very good experience , friendly professional ,easy fast trade in . Always answers my phone calls and answers all questions. I recommend highly you go to North Miami Lexus .

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Diego Camboni

Diego Camboni

Appointment Setter
Recent Reviews

Feb 07, 2024

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Diego and his team did a great job!

Diego and his team did a great job! He was very knowledgeable and informative! Smooth transaction

Feb 04, 2024

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Buy a new car is always stressful and time consuming, but

Buy a new car is always stressful and time consuming, but Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, He was pendient when car arrive to dealer and give information to us. He was very especial with us

Oct 04, 2023

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Me and my husband do not have words to express how much

Me and my husband do not have words to express how much we have been impressed by the service from Diego Camboni, a great salesman and a real gentleman. Diego called us to confirm that we were coming and was waiting outside for us, and the car was already parked at the front waiting for us. What I really appreciated was that he answered the phone or texts immediately to answer my questions. Every requests I had, he made it happened. Everything was so smooth and easy with him. We went to others dealers before and never received that kind of service and feeling of confidence. I recommend Diego and Lexus of North Miami if you want to live an unforgettable experience! We are still in “Awe”! Thank you Diego and Lexus of North Miami for making my dream come true. I give you a FIVE STARS! Johanne

Oct 01, 2023

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Buying a new car is always stressful and time consuming,

Buying a new car is always stressful and time consuming, but Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, and pleasing. On delivery day, he explained everything about the vehicle and made sure I understood all the features. Lexus should be proud for having him there. I would definitely recommend him to all my friends and family.

Sep 08, 2023

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The initial salesman I encountered was very responsive

The initial salesman I encountered was very responsive and amenable to my requests. However, his Sales Director was too aggressive, curt and unwilling to negotiate on the price. Because if his demeanor and overall pricing inflexibility,I walked away and purchased a 2022 Lexus 350 Sport at a dealership that was far more personable and respectful! My interaction with this dealership made my car buying experience far less dreadful.

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Jose Figureoa

Jose Figureoa

Product Specialist
Recent Reviews

Jun 13, 2022

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Muy agradecida con maría por su atención , simpre

Muy agradecida con maría por su atención , simpre complacida , ya son 3 léase con ella y me ah ayudado mucho simpre terminó con algo más de lo esperado !!! Thank you Maria

Jan 20, 2021

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I had a great experience buying my NX 300. Jose Figueroa...

I had a great experience buying my NX 300. Jose Figueroa was very helpful and proactive, the dealer has a great customer service team ….Good job guys!!

Aug 31, 2020

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Maria was very professional and knowledgeable about her...

Maria was very professional and knowledgeable about her profession. If I you go to north Miami Lexus highly suggest you speak to Maria to help you.

Sep 29, 2019

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High quality service.

As I was researching and shopping on varies websites for the most convenient Vehicle, I came upon the Lexus North Miami dealership, which I am please to say it was by far my best decision . Each representatives delivered a professional, helpful and high quality service. They created a easy and enjoyable atmosphere. Greatly welcome by Maria Morronne, who was not only patient but passionate with assisting me on making sure my experience was the best. With her knowledge on knowing about each vehicle, she confidently Remove any confusion and started working towards my need. Thank you so much Maria!!! Jose Figueroa, Aside from being able to listen attentively and making sure I'd felt comfortable he ensure that My every needs were his first priority. Thank you for your prompt assistance Jose!!! you are the best The Hero of the day, Mathew Silva ,you have an outstanding quality, honesty, and integrity. I've enjoyed doing business with you . The Pricing on the car and my trade was fair, and I left with a great deal on my new car. I will go back here again because of the excellent customer service and high quality vehicles. Definitely recommend you to all my friends and family You won't find a better car dealer than Lexus North Miami.

Apr 16, 2019

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Very recommendable

José Figueroa help me that day and he knew everything I asked. Help me getting better rates And explain me all the concerns that I have.

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Demetri Melekos

Demetri Melekos

Product Specialist
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Dealership Experience 3 years 4 months
My previous experience in luxury goods, and my personal interest in the automotive industry has combined to provide a shopping experience to my clients that one would expect when taking home something truly special. Thank you for taking the time to look through my profile, I look forward to assisting you with any new or pre-owned vehicles that may be of interest!
Recent Reviews

Nov 18, 2023

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The best service one can get and helps you with

The best service one can get and helps you with everything . Highly recommended. I wish all dealers were like this.

Oct 18, 2023

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RUN AWAY !

RUN AWAY !!! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade.

Sep 07, 2023

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Absolute rip off!

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership.

Aug 04, 2022

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Horrible!

Horrible!!! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k.

May 20, 2022

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What an Amazinn experience purchasing a new car from

What an Amazinn experience purchasing a new car from Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal one of the senior managers got on the phone and asked what color my parents would like and picked the perfect RX350 for them. Our salesman Demetri delivered it to my parents home all the way in Parkland and took his time and explained all of the features of my parents new car and showed them how easy it was to use. Not only did my parents get the perfect car delivered to their home they got a great deal. They also got more than expected on their 6 year old trade. With chip shortages and low inventory I had not idea purchasing a new car would be so smooth. Thanks Sean and Demetri.

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Yairon Napoles

Yairon Napoles

Product Specialist
Recent Reviews

Aug 27, 2019

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Excellence

Service that far exceeds expectations. Yairon Napoles goes the extra mile and I will refer him as many clients possible. Mauricio Ferreira in Finance is wonderful. This is the 3rd Lexus I lease and he has always assisted with each one. Very helpful and a pleasure to deal with. I will definitely be going back to my 4th lease and hopefully they both will assist me again. Excellent dealership overall.

Jul 06, 2019

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Salesmen really help us getting our new Lexus!

I had a current lease that was $20k miles over and he was the only salesman from any Lexus dealer willing to wipe out that excess miles and get me into my new Lexus NX300 after visiting three other Lexus dealers.

Apr 10, 2019

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Superb Experience

Drove from Boynton Beach to find the car I wanted. Every step of the way went smoothly. We were very pleased with everyone we came in contact t with.

Oct 08, 2018

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Vehicle purchase

Not from the area called ahead on a vehicle seen online. Stated the car was there this was about 1 hour prior to arrival. When arrived was told he carbis no longer there shown 3 other similar cars 1st wasn’t clean stated it would be the other two were not in the condition described, small dings and sctatches shown poorly for 1st impressions. Drove 2 hours to see the vehicle that was not there. Don’t know for sure but seemed like they said he car was there just to get us in the door. Ended up purchasing the car we were looking for an hour later at ft ladurdale mercedes.

Feb 07, 2018

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Had un-anticipated issue arise

My service advisor (Jevel) handled a unexpected issue w/ my vehicle professionally & courteously. He resolved my problem fully & in a timely fashion. Yairon was honest & professional in discussing my purchase & lease options. Yairon did not come across as pushy or "full of it" like many do in the car sales arena. I would be happy to work w/ him in the future.

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Erez Shemesh

Erez Shemesh

Product Specialist
Recent Reviews

May 11, 2023

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Erez Shemesh is a great sales person!

Erez Shemesh is a great sales person! he helped in everything i need to get a new car. Thank you!

Mar 12, 2023

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We were treated great and the process was easy and stress

We were treated great and the process was easy and stress free. I would recommend to all.

Mar 04, 2023

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They are the best in south Florida;great cars, courteous

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018.

Sep 17, 2019

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Bad service

The finance manager was so rude . Comparing to the experience that I had with the Hennessy Lexus in GA, I can rate the one In North Miami zero (0)

Apr 22, 2019

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Great fast moving staff

Erez my salesperson was amazing He gets things done no BS He had great product knowkedge And moves quickly to get the best deal The manager made the deal happen and finance guy was great

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Frank Vidal

Frank Vidal

Product Specialist
Recent Reviews

Aug 26, 2019

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TOP NOTCH Dealership!!!

Lexus of North Miami is number ONE in my book! I visited the dealership on Sunday afternoon and was greeted by everyone I came in contact with. They were pleasant, knowledgeable, and understanding. We worked with Henry on my second visit to the dealership. On the phone Henry agreed to honor a deal, and kept his promise. He made the car buying process very easy and he was transparent about everything. I was able to take care of all of my needs (financing and insurance) while I was there. After the purchase, Henry got in the car with us and went over all of the features of the car so that I can “fully experience my Lexus.” He answered every question I had and made sure I understood. I cannot express how impressed I was enough. I had been visiting dealerships for over a month and I did not have great experiences. I purchased from Lexus of North Miami because they have pride in the quality of the car and the quality of their service. I definitely recommend visiting their store, you will enjoy your experience. I am happy to be a new member of the Lexus family! ***They have a spa, gym, and cafe***

Aug 19, 2019

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They lie to make the sales

I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and they told me that day that the insurance covered just two years and I was actually still paying that insurance. When my lease ended, I went to the dealer to either change the car, buy it o just get rid of it. Robert Nelson, the finance manager, told me that I will received a maintenance service included for free up to 40,000 if I buy the car. After being negotiated with them the price, I decided to buy the car. When my car was 38,800 miles, I went to do the maintenance service and again.. they told me that the maintenance was just for 2.5 years and they charged me $200 for the service! I will add thay of course I requested a written document of these offers that thay made me but they said that it was necessary because they have it on record and that there was no way to make a document for that, the they do not have the document of the forms to give me anything or written They are a complete liars!! If you go to this dealer, please make sure to receive a written document of whatever they offer. If you do not get it, they will just not give you what they promised. Also Harvey Gonzales from Service is super rude. Worst service agent ever. He do not care if you are happy with the service or not.

Jun 15, 2019

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Best customer service ever.

My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever!

Apr 26, 2019

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How Lexus North Miami Cheats Trusting Customers....

How Lexus North Miami Cheats Trusting Customers... The deadline for my registration car's tag ended, which it received in with the purchase of a car in Lexus North Miami. I came to their office. At the cashbox I explained my issuer. The assistant gave me the address where to go to renew the registration of my car. Today I arrived and I was told that it would cost $ 105. At the same time, they explained that the agency takes only $ 13 fee for its service, so as not to go anywhere else, and the rest goes as a collection of the Florida State. I paid and told my husband about it. The husband was frantic. He showed me the official prices of the DMV and that such a solution costs only $ 32.5. So Lexus North Miami or SOME individual employees in collusion with this agency on Halandelle 33009 (701 West Hallandale blv suite 106) and get their kickback!!!!! That is was a reason why they asked me to pay in cash or by debit card. This arrogance and deception customers!!! They charged me $ 70 extra !!!!! This is how I understand deception on the trust of customers. So minimum $ 35 unofficially goes into the pocket someone of a Lexus North Miami!!!!! And maybe more, if the agency’s fee is really $ 13?! Then this is beyond fraud !!! Is $ 70 in your pocket for a request to help a Lexus customer renew registration&?????? A shame!!!

Apr 10, 2019

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Professional and bests place

If you like the bests, you have to go Lexus north miami, beautiful place , nice and professional Agents , very satisfied thanks Lexus north miami and especially frank Vidal 🙏

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Lina Bautista

Lina Bautista

Product Specialist
Recent Reviews

Aug 03, 2023

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María is very professional and dedicated to make easy

María is very professional and dedicated to make easy deal,and helpful person like a family .

Dec 21, 2022

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Alfred Utset, a Sales Manager, in the Pre-owned Vehicles

Alfred Utset, a Sales Manager, in the Pre-owned Vehicles Dep't, LIED to me and told me that a Vehicle I was inquiring about,--- had been sold that Day. He was trying to COVER UP for the MISTAKE made by my Sales Agent, Lena Bautista, who had quoted me a PRICE that was $1,000 MORE than what she had LISTED on HER Computer Screen ( which I saw when she had WALKED AWAY from her DESK) When I CORRECTED her she said "she would make it good and HONOR the LOWER Price ". But within a few minutes she went to speak to her Manager, who is Mr Utset. He came to her Desk and told me "the Car was already sold today." However, I did not believe him. AND,---when I checked last night and ALSO this morning-- It is STILL listed for their Dealership and ALSO at the Pembroke Pines Dealership. It is a NEWLY listed Car, with one accident,, but with ONLY 4300 Miles. I know this is NO MISTAKE on MY PART, because it matches the VIN Number that Lena had given me for this CAR. The Accident was a rear end Accident, which was listed on CarFax as MINOR. Whatever their Reason for LIEING is IRRELEVANT. . Based on this experience-- I would NEVER DEAL with these People AGAIN. Their CREDIBILITY and INTEGRITY are TOTALLY LACKING. People OFTEN talk about used Car Sales People in a very DISPARAGING way. Both Lena and Alfred LIVED up to that TERRIBLE REPUTATION Also, on my first visit to the Dealership, when I inquired about a Price on a DIFFERENT Car, Alfred Utset told me "if you are telling the truth about your excellent Credit Rating, I can give you a better Price." How's that for a "NICE" way of dealing!!! His statement indicated that--- he ASSUMED I was LIEING.-- Now I know why he assumed I was LIEING. Since he is a Total Liar, he assumes everyone else is a LIAR too. Be very CAREFUL with these People. They LIE and are totally UNTRUSTWORTHY!!

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

Jul 01, 2022

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Maria is extremely attentive and always responsive.

Maria is extremely attentive and always responsive. The level of customer service she provides exceeds 5 stars! Her entire team is amazing!

Dec 10, 2021

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Great guy, attentive and patient! Ask for him by name ;)...

Great guy, attentive and patient! Ask for him by name ;) he will make sure you get the right deal!

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Chirs Marshall

Chirs Marshall

Product Specialist
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Dealership Experience 2 years 3 months
Industry Experience 2 years 3 months
My primary objective is to deliver exceptional service and ensure that my clients depart with a smile. Lexus competes in the luxury automotive industry, the most prestigious race in the world. We will treat each customer as we would a guest in our home. Fell free to contact my cell at any time: 305-440-7031.
Recent Reviews

Oct 25, 2023

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Chris was amazing!

Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid!

Jul 03, 2023

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Thank you to Chris and Todd for their patience,

Thank you to Chris and Todd for their patience, understanding and their great customer service. To Chris: You have a wonderful spirit. Keep up the good work!

Jun 26, 2023

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I am not the one to leave reviews (first one ever) but I

I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and considerate of my requests and concerns. All was very helpful going above and beyond to make me happy and I am super grateful, satisfied and loving my new car!! Chris, special thanks to you for never making me feel as if i was less than, for never saying no to me before utilizing all options available and most of all for never being a typical sales rep to me but instead, present yourself as a people person, a friend, aproachable, listened attentively, easy to talk to and eager to help making me comfortable to proceed. Thank you!! Maria, I will repeat, you were so warm, genuine and you just make this process so smooth and painless. I like your spirit the moment i saw you! Yall are professionals and I am really grateful. The last Lexus i got the experience was NOT amazing so this time I am giving to Ceasar was is due. I highly recommend this team to anyone who is considering getting a vehicle. You wont be disappointed!! Thanks again!

Jun 16, 2023

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buenas tardes, hoy hicimos una compra de una lexus ex 350

buenas tardes, hoy hicimos una compra de una lexus ex 350 2023 y estoy sumamente contenta con la compra y encantada con el personal que me asistió desde el día 1. Gracias! y feliz fin de semana.

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Jose Almonte

Jose Almonte

Sales Manager
Recent Reviews

Aug 04, 2022

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Horrible!

Horrible!!! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

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Ramon Cabrera

Ramon Cabrera

Product Specialist
Recent Reviews

Aug 25, 2023

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Worse customer service ever, at least Ramon Cabrera, that

Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone!

Jul 29, 2022

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Very pleasant atmosphere clean environment .

Very pleasant atmosphere clean environment . The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality

Jan 08, 2022

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