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Maria Morrone

Maria Morrone

Product Specialist

Certified
154 Reviews
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Denis Shadrin

Denis Shadrin

Product Specialist
132 Reviews
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Alex Suarez

Alex Suarez

Finance Manager
117 Reviews
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Matthew Silva

Matthew Silva

Finance Manager
114 Reviews
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Alfred Utset

Alfred Utset

Sales Manager
77 Reviews
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Qudus Ijelu

Qudus Ijelu

Finance Manager
76 Reviews
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Bobby Rahmani

Bobby Rahmani

Service Consultant
66 Reviews
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Wayne Sommer

Wayne Sommer

Executive Sales Specialist
44 Reviews
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Rosaly Bermudez

Rosaly Bermudez

Finance Manager
41 Reviews
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Syed Bukhari

Syed Bukhari

Finance Manager
40 Reviews
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Luis Portillo

Luis Portillo

Product Specialist
38 Reviews
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Ed Rubenfeld

Ed Rubenfeld

Service Manager
37 Reviews
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Roman Santana

Roman Santana

Product Specialist
37 Reviews
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Gus Arcon

Gus Arcon

Sales Manager
30 Reviews
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Harry Faitelson

Harry Faitelson

Product Specialist
30 Reviews
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Jeff Brooks

Jeff Brooks

Product Specialist
25 Reviews
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Willian Viegas

Willian Viegas

Product Specialist
25 Reviews
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Peter Groulx

Peter Groulx

Sales Manager
24 Reviews
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Sean Kamal

Sean Kamal

General Sales Manager
24 Reviews
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Carlos A Fernandez

Carlos A Fernandez

Sales and Lease Consultant
22 Reviews
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Angel Rodriguez

Angel Rodriguez

Sales Manager
18 Reviews
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Vladimir Keslin

Vladimir Keslin

General Manager
15 Reviews
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Reinaldo Berroa

Reinaldo Berroa

Sales Manager
14 Reviews
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Todd Tarczynski

Todd Tarczynski

Finance Manager
14 Reviews
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Nelson Paulino

Nelson Paulino

Product Specialist
8 Reviews
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Jose Figureoa

Jose Figureoa

Product Specialist
7 Reviews
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Alexander Mejias

Alexander Mejias

Product Specialist
7 Reviews
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Efrain Ponce

Efrain Ponce

Product Specialist
7 Reviews
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Amauri Rosario

Amauri Rosario

Product Specialist
7 Reviews
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Frank Vidal

Frank Vidal

Product Specialist
6 Reviews
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Demetri Melekos

Demetri Melekos

Product Specialist
4 Reviews
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Nicholas Wehby

Nicholas Wehby

Product Specialist
4 Reviews
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Jose Almonte

Jose Almonte

Sales Manager
3 Reviews
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Lina Bautista

Lina Bautista

Product Specialist
3 Reviews
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Jorge Frontier

Jorge Frontier

Product Specialist
3 Reviews
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Erez Shemesh

Erez Shemesh

Product Specialist
3 Reviews
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Mouayad Alkabouni

Mouayad Alkabouni

Product Specialist
2 Reviews
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Ramon Cabrera

Ramon Cabrera

Product Specialist
2 Reviews
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Andres Duschatzky

Andres Duschatzky

Product Specialist
2 Reviews
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Rosebella Reyes

Rosebella Reyes

Product Specialist
2 Reviews
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Brittany Stillwell

Brittany Stillwell

Manager
2 Reviews
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Andrew Verneuil

Andrew Verneuil

Product Specialist
2 Reviews
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Cesar Alcala

Cesar Alcala

Product Specialist
1 Review
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Viviana Almog

Viviana Almog

Customer Relations Manager
1 Review
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Terry Bean

Terry Bean

Fleet Manager
1 Review
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Jaker Soto

Jaker Soto

Product Specialist
1 Review
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Jhan Suarez

Jhan Suarez

Product Specialist
1 Review
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Brittany Times

Brittany Times

BDC Agent
1 Review
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Massiel Curiel

Massiel Curiel

BDC Agent
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Mona Green

Mona Green

Office Manager
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Maritza Hernandez

Maritza Hernandez

BDC Agent
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Yuliia Hrechko

Yuliia Hrechko

BDC Agent
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Anna Kaloshina

Anna Kaloshina

Lease and Sales Consultant
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Igor Katayev

Igor Katayev

Finance Director
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Isaac Rodriguez

Isaac Rodriguez

BDC Agent
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Tyrie Yansen

Tyrie Yansen

BDC Agent
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Maria Morrone

Maria Morrone

Product Specialist

154 Reviews
Certified
Recent Reviews

Sep 15, 2022

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I wanted to give a huge personal thank you to Maria

I wanted to give a huge personal thank you to Maria Morrone for helping us out with the purchase of our new Lexus 2022 RX 350. She is very engaging, patient, upfront, honest and knowledgeable; she answered any questions that I had and was very transparent with the process. I would highly recommend Maria Morrone at Lexus of Miami To anyone I know buying a Lexus.

Aug 26, 2022

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Maria was my sale person in 2018 when I got my ES Lexus

Maria was my sale person in 2018 when I got my ES Lexus 2019 and now she was my sale person again in 2022 with my new NX 2022 I’m more than happy with my new lease Maria is friendly and exceed your expectations and she makes sure to help you 200% I’ll go back with her with my eyes close!!!

Aug 26, 2022

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I have been coming to Lexus of North Miami for many years

I have been coming to Lexus of North Miami for many years now. I’ve never had such a wonderful experience as I just had with Maria! She was very knowledgeable, patient and friendly. She made the entire process seamless.

Aug 11, 2022

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María is a excellent sales person, she helped me with the

María is a excellent sales person, she helped me with the purchase of my vehicle and all steps needed to obtain my car, from financing it to get the best possible deal. I am very happy with her work.

Aug 11, 2022

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Maria was an excellent sales person.

Maria was an excellent sales person. She was friendly and not pushy. She made the process of leasing a vehicle seamless. I would highly recommend her and the dealer to anyone looking to purchase/lease a new car.

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Denis Shadrin

Denis Shadrin

Product Specialist
Contact Me
Dealership Experience 5 years 2 months
Industry Experience 9 years 8 months
As your sales consultant, I promise to provide a comfortable and easy car shopping experience every step of the way. Your needs and satisfaction are my primary focus in providing you with a smooth selling deal. I ensure to be straight forward and honest with you under any given circumstance. As my client you will get service from a knowledgeable and professional sales associate prepared to answer your every question. I am committed in being attentive to my clients and building professional relationships to gain your business. At Lexus of North Miami in South Florida, our passion is providing our customers with a world-class Lexus ownership experience. Based on performance, customer satisfaction and strong work ethics I have proven to be a top producer, salesman of the year and ranked top 20 nationally, as well as many time salesman of the month during my time in the automotive business. Keeping outstanding level of professionalism and excellent consumer follow-up, help me continue to r
Recent Reviews

Aug 27, 2022

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OUR FAMILY WAS VERY LUCKY WHEN WE MET DENIS SHADRIN AT

OUR FAMILY WAS VERY LUCKY WHEN WE MET DENIS SHADRIN AT THE LEXUS OF NORTH MAIMI . WE WANTED TO BUY TWO NEW CARS ( GX460 AND RX350) AND WE DID IT WITH THE HELP OF DENIS SHADRIN. HE IS A PROFESSIONAL, PLEASANT PERSON AND MANAGER LEXUS OF NORTH MIAMI. THANK YOU SO MUCH DENIS.

Aug 04, 2022

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everybody.

everybody. professional, pleasant, efficient would recommend to my. friends in few hours i had a car!!!

Jun 29, 2022

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The dealership was very pleasant, with cordial and

The dealership was very pleasant, with cordial and friendly people and a wonderful selection of amenities.

Jun 24, 2022

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The best service ever Absolutely professional I have been

The best service ever Absolutely professional I have been with Denis for many years he is the best of the best

Jun 07, 2022

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We had the best experience buying a Lexus ES 300h from

We had the best experience buying a Lexus ES 300h from North Miami Lexus Denis Shadrin salesman. Will recommend to my friends and family

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Alex Suarez

Alex Suarez

Finance Manager
Dealership Experience 8 years 10 months
Industry Experience 8 years 10 months
Recent Reviews

Sep 01, 2022

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Absolutely outstanding!

Absolutely outstanding! Tremendous work ethic and communication. This is by far the best experience I have had buying a car in over 30 yeRs!

Jun 09, 2022

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Excelente.

Excelente. Gracias por la atención de Maria. Amable. Me busco la mejor solución y comodidad para mi y el vehículo que yo quería. Encantada. Recomendada.

Jun 07, 2022

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Una persona muy agradable, super atenta, y sin duda la

Una persona muy agradable, super atenta, y sin duda la mejor vendedora, que deja a sus clientes felices y contentos.

Apr 28, 2022

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These people are pigs.

These people are pigs. They will steal your money and sell you a car with a fake “clean carfax” that has many body panels that don’t line up appropriately and has obviously been in a major accident and charge way above market value for it. They can’t be trusted. The worst is how they will ROB YOU on a trade in. They listed my car for $35,000 higher than what they offered me and pretended they were making me a really good offer. PLEASE DO NOT DO BUSINESS HERE.

Mar 31, 2022

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Excellent service by Lexus of North Miami.

Excellent service by Lexus of North Miami. I will recommend to my friends and family

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Matthew Silva

Matthew Silva

Finance Manager
Dealership Experience 12 years 10 months
Industry Experience 12 years 10 months
Recent Reviews

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

Jun 14, 2022

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I bought a brand new rx350 at North Miami Lexus until 2

I bought a brand new rx350 at North Miami Lexus until 2 months later while it was in the process of renewing the vehicle registration when I realized that my car is not registered with the Florida DMV. In short, the DMV online registration said that my car registration is invalid. It was a nasty surprise considering that I could have been stopped any time by a law enforcement officer with invalid registration. So I called Lexus of North Miami, hoping I would find someone to fix the problem. It's been four days, and I still cannot help. At one point, a front desk person told me, " Why don't you come to the dealer to fix the problem because no one was here. I am still waiting for someone to call as I am writing this comment. Shame on you, Lexus of North Miami - Your customer service is nonexistent.

Jun 11, 2022

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He is really good when it comes to numbers thanks a lot.

He is really good when it comes to numbers thanks a lot.I will be referring you.

Jun 07, 2022

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Jeff Brooks was prepared with all previously discussed

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up

May 14, 2022

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William was incredible.

William was incredible. After a couple days searching for cars I was on the verge of giving up but William reached out and I got my car in the very same day. Outstanding service and professionalism. Very happy with my new Lexus (:

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Alfred Utset

Alfred Utset

Sales Manager
Recent Reviews

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Feb 22, 2022

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I had an AMAZING experience today w Andrew Verneuil at

I had an AMAZING experience today w Andrew Verneuil at Lexus of North Miami. He went above and beyond to help me w my new car. He was extremely patient and highly knowledgable about the car features for every car he showed me. I HIGHLY recommend him🤗 All of his team were wonderful, too. Mr. Verneuil can be reached at +1 (786) 285-4378. Please let him know I referred you!

Feb 09, 2022

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As a follow up from my last review, Terrible customer...

As a follow up from my last review, Terrible customer service. They wanted me to reach out to them so they can make things right with my pre owned car that i had purchased just over 2 months ago. I called and they said they were going to rely all the information to the general manager and that i should be receiving a call from him in 2 days. It’s now been 6 days and i have called and followed up but still never got an answer. The General manager Shawn didn’t even have the decency to call me back and they keep saying he’s busy. Once again a terrible experience and coming from a Lexus Dealership I would NEVER expect this. Lost a customer for LIFE.

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Qudus Ijelu

Qudus Ijelu

Finance Manager
Recent Reviews

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Jul 21, 2022

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This is my second time here at Lexus of North Miami and I

This is my second time here at Lexus of North Miami and I could not ask for better experience! Maria always goes above and beyond. She is very attentive, very patient and found me the best deal!

Jul 21, 2022

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This is my second time here at Lexus of North Miami and

This is my second time here at Lexus of North Miami and it has been a wonderful customer experience. Maria is very attentive, helpful, patient and always listen to my needs. I would recommend her to anyone who is looking for a car!

Jun 30, 2022

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The best person and awesome human being.

The best person and awesome human being. Always willing to help and made the process easier and without stress

Mar 14, 2022

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The service I received was excellent and the sales

The service I received was excellent and the sales representative went far and beyond to assist me and my husband. We are really happy and satisfied with the way we were treated and our purchase. I would recommend this dealer 100 percent. Thank you for everything Mr Fernandez.

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Bobby Rahmani

Bobby Rahmani

Service Consultant
Recent Reviews

Sep 14, 2022

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Babak is by far the best service manager I have ever

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

May 21, 2022

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Everything was good, Benny the best, Richard the best

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time.

May 06, 2022

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Always above and beyond in all departments.

Always above and beyond in all departments. Special kudos to Abe Omar in finance, Bobby Rahmani in service and Luis Portillo in sales.

Apr 10, 2022

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Horrible service by Ronald and team.

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about.

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Wayne Sommer

Wayne Sommer

Executive Sales Specialist
Recent Reviews

Jun 07, 2022

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Jeff Brooks was prepared with all previously discussed

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up

May 05, 2021

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Been with Wayne since my 3rd Lexus in 2011 and still with...

Been with Wayne since my 3rd Lexus in 2011 and still with you guys to this very day. He has been a pleasure to work with and always looks out for me. Wayne is probably the best employee there at North Miami and I can guarantee at least one text/phone call from him each year to find out if everything’s ok. Really appreciate your customer service bro.

Jan 27, 2021

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I’m always requesting to get Mauricio when I take my car...

I’m always requesting to get Mauricio when I take my car for service as Mauricio Always is pleasant , answers my questions respectfully and always is able to get a Loaner for me exactly or as similar as possible to the one I have Leased. He is the Best!

Jan 07, 2021

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Very happy with my purchase - Louis helped me out - the...

Very happy with my purchase - Louis helped me out - the dealership was great. All Things done in house : thank you for helping me to find this car

Feb 25, 2019

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Wayne Sommer is one of the best sale man

This guy wanye is a 5 star sale man I was thinking about leaving Lexus but wanye convinces me to stay Wayne could sell water to a waterman

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Rosaly Bermudez

Rosaly Bermudez

Finance Manager
Recent Reviews

Aug 04, 2022

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Horrible!

Horrible!!! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

Jul 01, 2022

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Maria is extremely attentive and always responsive.

Maria is extremely attentive and always responsive. The level of customer service she provides exceeds 5 stars! Her entire team is amazing!

Mar 30, 2021

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Luis rocks! He is very nice and he listens to all of your...

Luis rocks! He is very nice and he listens to all of your needs. It is always a great experience at Lexus of North Miami, thank you!

Mar 26, 2021

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I WILL NEVER EVER EVER BUY A CAR FROM HERE AGAIN!! When...

I WILL NEVER EVER EVER BUY A CAR FROM HERE AGAIN!! When I was at the dealership buying a car a few years ago everyone was so helpful and friendly. The customer service went out of the window immediately after I purchased the car. I've been trying to get in contact with someone at the dealership (FINANCE DEPARTMENT) for days now. No one answers, no one return messages or anything. This is ridiculous. I REGRET DOING BUSINESS WITH THEM!! I will make it my business to contact Lexus corporate, the BBB, Help me Howard and every public platform that I can because this dealership if a scam and the people should know. Take your business elsewhere , try another Lexus branch because this one is very VERY VERY UNPROFESSIONAL.

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Syed Bukhari

Syed Bukhari

Finance Manager
Recent Reviews

Dec 10, 2021

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Williamson very attentive and knowledgeable of the car...

Williamson very attentive and knowledgeable of the car and was willing to go out of his way to look for what I really wanted thank you

Oct 06, 2021

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It was incredible , excellent attention , I recommend...

It was incredible , excellent attention , I recommend everyone to buy their car there ,it was wonderful .

Aug 25, 2021

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Have been coming to Lexus of North Miami for years and...

Have been coming to Lexus of North Miami for years and every time they exceed our expectations!

Mar 29, 2021

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Maria went above and beyond to provide customer service....

Maria went above and beyond to provide customer service. From initial contact to final delivery she stayed in contact and completed final delivery including all tech adjustments. One in a million! Finance Manager is exceptional having dealt with me for my third lease Lexus. Insurance coordinator very professional and quickly did his job. Cashier was very professional and detailed. Will always recommend this Team.

Mar 26, 2021

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I WILL NEVER EVER EVER BUY A CAR FROM HERE AGAIN!! When...

I WILL NEVER EVER EVER BUY A CAR FROM HERE AGAIN!! When I was at the dealership buying a car a few years ago everyone was so helpful and friendly. The customer service went out of the window immediately after I purchased the car. I've been trying to get in contact with someone at the dealership (FINANCE DEPARTMENT) for days now. No one answers, no one return messages or anything. This is ridiculous. I REGRET DOING BUSINESS WITH THEM!! I will make it my business to contact Lexus corporate, the BBB, Help me Howard and every public platform that I can because this dealership if a scam and the people should know. Take your business elsewhere , try another Lexus branch because this one is very VERY VERY UNPROFESSIONAL.

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Luis Portillo

Luis Portillo

Product Specialist
Contact Me
Dealership Experience 2 years 2 months
Recent Reviews

May 06, 2022

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Always above and beyond in all departments.

Always above and beyond in all departments. Special kudos to Abe Omar in finance, Bobby Rahmani in service and Luis Portillo in sales.

Nov 24, 2021

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I love this dealership! Whether service or sales I am...

I love this dealership! Whether service or sales I am always treated like a top client ! Luis is the best ever . He really took so much time with me and helped make the right decision. He really cared about my experience and made me feel comfortable and confident with my purchase. He is truly an expert answering every question I had and patiently explaining everything. I truly appreciate his level of service and will be forever loyal to Luis and Lexus! Thank you guys!

Sep 02, 2021

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Luis was amazing and made this experience very...

Luis was amazing and made this experience very pleasant!!! Definitely recommending him to friends and family. Thank you, Lexus. You have a lifetime client here!!!

Aug 04, 2021

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I definitely recommend Q and Luis the Team at Lexus of...

I definitely recommend Q and Luis the Team at Lexus of North Miami ! They were fast and efficient with my trade in to a new lease. It was the best experience I have ever had at a dealership! All went smooth :) thank you!

Aug 03, 2021

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Amazing experience! Friendly staff, and the salesman luis...

Amazing experience! Friendly staff, and the salesman luis was knowledgeable of everything! He made sure to ask necessary questions that I may have of the car.

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Ed Rubenfeld

Ed Rubenfeld

Service Manager
Recent Reviews

Sep 14, 2022

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Babak is by far the best service manager I have ever

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details.

May 21, 2022

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Everything was good, Benny the best, Richard the best

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time.

Apr 10, 2022

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Horrible service by Ronald and team.

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about.

Mar 15, 2022

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I had the pleasure of servicing my 2018 RX 350 yesterday.

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the BEST service manager that Lexus has. Thanks again for your help, Howard Jacobowitz

Mar 08, 2022

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Always excellent service and attention when I come in for

Always excellent service and attention when I come in for service. Benny is a pleasure to work with.

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Roman Santana

Roman Santana

Product Specialist
Recent Reviews

Jul 25, 2022

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The made it very easy to swich out my old lease with a

The made it very easy to swich out my old lease with a new one

Mar 25, 2022

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Roman is the best car sells man ever!

Roman is the best car sells man ever! He made the leasing process easy and he went over and beyond to find me the car I love. I’m extremely happy and satisfied with my purchase

Dec 23, 2021

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Very nice my Lexus ESEl mejor de todos, especial...

Very nice my Lexus ES El mejor de todos, especial conducción y comodidad. Magnífica experiencia

Oct 14, 2021

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Excelente la atención y el trato recibido por el vendedor...

Excelente la atención y el trato recibido por el vendedor y todo el colectivo de trabajo

Sep 13, 2021

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Awful dealership~ Lied about fees I would need to pay...

Awful dealership~ Lied about fees I would need to pay upon returning my car. Beware!

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Gus Arcon

Gus Arcon

Sales Manager
Dealership Experience 5 years 5 months
Industry Experience 8 years 6 months
Recent Reviews

Jul 14, 2022

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As with all dealers, they try to scam you and play

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service.

Jun 29, 2022

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My first time buying a new car and I could not be more

My first time buying a new car and I could not be more happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Contaldi was AMAZING and my perfect salesperson. She knew every stat about each model and was so patient with answering my questions. Her professionalism, care, and personality made me feel so confident with making my decision. She continuously followed up with me along my journey of deciding what car to buy. The general manager, Sean also deserves recognition. He took the time to look over my lease and talk with me personally before I sealed the deal. And Lastly, Todd in the finance department walked me thru all the paperwork making me feel comfortable and knlowedgable about my contracts. Thank Lexus of North Miami, Thank you Danielle, Todd, and Sean. You have gained a life long customer.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Dec 10, 2021

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Working with William was a relax experience, we got...

Working with William was a relax experience, we got straight to the point and all my expectations where met. Thanks for going above and beyond.

Jun 22, 2021

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From the moment we walked in we were greeted and...

From the moment we walked in we were greeted and immediately was introduced to Luis. He was great! I had my son with me, he was very patient and he did all he could to get us as close to the numbers we were comfortable with as possible. He walked us through every step of the way. Thanks Luis!

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Harry Faitelson

Harry Faitelson

Product Specialist
Recent Reviews

Apr 05, 2022

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Harry was excellent- sales and follow up to make sure we

Harry was excellent- sales and follow up to make sure we were happy with our lease including all the new features car offers

May 23, 2021

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Harry, Thank you for your help you are the best salesman...

Harry, Thank you for your help you are the best salesman at Lexus of North Miami. I love my NX 300. I will be sending clients your way.

Aug 28, 2019

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Oil change

Take 2 hours on Mondays Seems like every time different price on oil change. Not sure it’s normal. Benny was good service manager Will recommend but take too long for oil change I had to choose sales person which I don’t know and picked randomly

Jul 25, 2019

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Customer Service

Was Excellent from Start to Finish Knowledgeable, patience and Professional. They walked me through it and helped me find the Car I wanted. Didn’t give up on me

May 23, 2019

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Very good attention

This dealer gives a good attention and service We are very happy and we use this dealership for many years We are very happy with our salesperson Harry Fatelson

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Jeff Brooks

Jeff Brooks

Product Specialist
Recent Reviews

Jun 07, 2022

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Jeff Brooks was prepared with all previously discussed

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up

Dec 18, 2021

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Great service and very great Salesman. I’ll definitely...

Great service and very great Salesman. I’ll definitely coming back. Thanks Jeff to helping us.

Sep 10, 2021

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Today ruined all the goodwill from the dealership, sales...

Today ruined all the goodwill from the dealership, sales and service. Ronald Campos was rude, causing us of stupidity. We are still waiting for service and it's been over an hour.. No manager to speak to

Apr 09, 2021

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The experience did not start out very well but ended...

The experience did not start out very well but ended great. I had booked an appointment and they confirmed multiple times but they never told the salesperson. When I showed up they couldn't find the salesperson and we waited while the receptionists just continued to page the salesperson. Thank goodness Jeff Brooks walked by and asked if he could help us. Jeff took over. He arranged the test drive and guided us through unfamiliar streets. During the negotiations, we was even handed and worked diligently to secure the deal closed. Jeff was not pushy which is a rare trait in most car salesman. Alex Suarez handled the financial side. We came with a financing pre-approval from a lender which made the financing transaction my simpler as Alex thought it was a great rate.

Dec 28, 2020

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I would like to rate 5 Stars Jeff’s Brooks service. This...

I would like to rate 5 Stars Jeff’s Brooks service. This is my third Lexus I he provided me with. Jeff can put me on his list of loyal and satisfied customers. Thank you, Jeff. Alex Lopouchanski RE Broker Miami Preconstruction Realty.

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Willian Viegas

Willian Viegas

Product Specialist
Contact Me
Dealership Experience 1 years 6 months
Industry Experience 6 years 9 months
Recent Reviews

May 14, 2022

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William was incredible.

William was incredible. After a couple days searching for cars I was on the verge of giving up but William reached out and I got my car in the very same day. Outstanding service and professionalism. Very happy with my new Lexus (:

May 10, 2022

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have very good service to customers , and always keep you

have very good service to customers , and always keep you informed of all work done

May 07, 2022

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100% recommended, Willian is the best sells man.

100% recommended, Willian is the best sells man. Very professional and attentive. Make sure you reach out to him

May 03, 2022

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I'm totally disappointed in the correspondence between

I'm totally disappointed in the correspondence between Matthew silva and I. I asked specifically about the credit for a new purchase he said there wasn't any. I find out later about a 750.00 credit for all new purchases after an investigation. I plan on speaking with the GM in regards to this matter this week.

May 01, 2022

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William was very welcoming and friendly!

William was very welcoming and friendly! Explained all the questions I had and helped me get the best car I could! Even after the purchase he still helps me with everything I need. Definitely upgrading my car soon with him!

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Peter Groulx

Peter Groulx

Sales Manager
Recent Reviews

Jul 21, 2022

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This is my second time here at Lexus of North Miami and I

This is my second time here at Lexus of North Miami and I could not ask for better experience! Maria always goes above and beyond. She is very attentive, very patient and found me the best deal!

Jul 21, 2022

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This is my second time here at Lexus of North Miami and

This is my second time here at Lexus of North Miami and it has been a wonderful customer experience. Maria is very attentive, helpful, patient and always listen to my needs. I would recommend her to anyone who is looking for a car!

Mar 14, 2022

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The service I received was excellent and the sales

The service I received was excellent and the sales representative went far and beyond to assist me and my husband. We are really happy and satisfied with the way we were treated and our purchase. I would recommend this dealer 100 percent. Thank you for everything Mr Fernandez.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Aug 13, 2021

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Maria did a great job. Very knowledgeable. Made the...

Maria did a great job. Very knowledgeable. Made the process a joy. Highly recommend her. Dealership is the best there is.

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Sean Kamal

Sean Kamal

General Sales Manager
Recent Reviews

Jun 29, 2022

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My first time buying a new car and I could not be more

My first time buying a new car and I could not be more happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Contaldi was AMAZING and my perfect salesperson. She knew every stat about each model and was so patient with answering my questions. Her professionalism, care, and personality made me feel so confident with making my decision. She continuously followed up with me along my journey of deciding what car to buy. The general manager, Sean also deserves recognition. He took the time to look over my lease and talk with me personally before I sealed the deal. And Lastly, Todd in the finance department walked me thru all the paperwork making me feel comfortable and knlowedgable about my contracts. Thank Lexus of North Miami, Thank you Danielle, Todd, and Sean. You have gained a life long customer.

Apr 28, 2022

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These people are pigs.

These people are pigs. They will steal your money and sell you a car with a fake “clean carfax” that has many body panels that don’t line up appropriately and has obviously been in a major accident and charge way above market value for it. They can’t be trusted. The worst is how they will ROB YOU on a trade in. They listed my car for $35,000 higher than what they offered me and pretended they were making me a really good offer. PLEASE DO NOT DO BUSINESS HERE.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Feb 09, 2022

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As a follow up from my last review, Terrible customer...

As a follow up from my last review, Terrible customer service. They wanted me to reach out to them so they can make things right with my pre owned car that i had purchased just over 2 months ago. I called and they said they were going to rely all the information to the general manager and that i should be receiving a call from him in 2 days. It’s now been 6 days and i have called and followed up but still never got an answer. The General manager Shawn didn’t even have the decency to call me back and they keep saying he’s busy. Once again a terrible experience and coming from a Lexus Dealership I would NEVER expect this. Lost a customer for LIFE.

Jun 29, 2021

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Maria gave me the whole info in order to make the best...

Maria gave me the whole info in order to make the best car for me. Also, thanks to her I get a good deal. She is nice and professional. Thanks Maria!

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Carlos A Fernandez

Carlos A Fernandez

Sales and Lease Consultant
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Dealership Experience 2 years 5 months
Industry Experience 2 years 5 months
Recent Reviews

Sep 14, 2022

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Very nice guy.

Very nice guy. We will work with you and make sure you get what you really want.

Mar 27, 2022

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Attentive and respectful personnel but would not deal on

Attentive and respectful personnel but would not deal on price, would not deliver except for an unreasonable fee of $800 and would not waive dealer service charges of another $800. Basically a "take it or leave it" proposal and I accepted the offer to leave it. I will wait until year end or even next year to find the right deal but would visit this dealer among others.

Mar 16, 2022

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Upstanding service.

Upstanding service. Carlos the seller was very professional and attentive at all times. He took good care of myself and was aware to every single detail.

Mar 14, 2022

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The service I received was excellent and the sales

The service I received was excellent and the sales representative went far and beyond to assist me and my husband. We are really happy and satisfied with the way we were treated and our purchase. I would recommend this dealer 100 percent. Thank you for everything Mr Fernandez.

Mar 14, 2022

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I had an amazing experience!

I had an amazing experience!! Carlos took care of me from the beginning to the end. He explained every detail and made sure I had the best time buying my new car. I will 100% refer my family and friends to him and lexus of north miami :) I am a very happy customer thank you one more time carlos

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Angel Rodriguez

Angel Rodriguez

Sales Manager
Recent Reviews

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Jan 15, 2022

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I bought a LC500 convertible at this location and the...

I bought a LC500 convertible at this location and the experience at that moment was great. Just after a couple of months I just went back because the convertible was just to small for me and I wanted to trade for the IS500 The advertised price online for the specific car I wanted is 67k as well as the price reflected on the window sticker . When I start doing the paperwork they changed the price to 80k( 13k over the Real price of the car) this is without even previously telling me!! I left the dealer very disappointed, I have recommended this place to so many friends and as a returned customer buying luxury vehicles I honestly never thought they will just try to rip me off this way. When I asked to my sales person she just said: sorry, there is high demand so we are charging more. I will not buy a Lexus again after this experience. Luckily there are many other options

Mar 27, 2021

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Denis was great! Helped us pick out the perfect car for...

Denis was great! Helped us pick out the perfect car for me and answered our numerous questions. 10/10 I would recommend to everyone I know!

Mar 06, 2020

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no help whatsoever.. sad. we got another lease and still...

no help whatsoever.. sad. we got another lease and still received a bill from them and Angel showed us that he cared.. lacks customer skills.

Dec 31, 2019

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Great costumer service, beautiful and elegant dealer,...

Great costumer service, beautiful and elegant dealer, amazing team from the extraordinary Maria how take care of me like a best friend will do looking for my best interest and my needs, to the Director Manager Angel who make sure I got what I needed and more! Thanks a lot.

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Vladimir Keslin

Vladimir Keslin

General Manager
Recent Reviews

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Aug 18, 2021

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Denis Shadrin and North Miami Lexus set the bar across...

Denis Shadrin and North Miami Lexus set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Denis was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

Mar 27, 2020

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I completely sutisfied his work

I am very grateful to Vladimir Keslin for his flexibility, a very friendly attitude and the creation of a comfortable atmosphere for the long-term customers of Lexus of Miami Beach. It was extremely convenient to make a deal with you, Vladimir. It was a very nice to make deal with Denis Shadrin. Denis was very careful to my questions about all new futures of the selected model of Lexus and provided all answers. He demonstrated all new functionalities, made necessary settings in the car, connected my phone to the car. He helped me a lot. I am very grateful to him for his professional service and friendly attitude. Thank you so much for Mauricio Ferreira for the fast and professional work as well.

Jan 08, 2020

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That’s my 3rd Lexus with Denis and Lexus of North Miami...

That’s my 3rd Lexus with Denis and Lexus of North Miami and I’m so excited. Denis is the best. I felt that I was not just a customer I was a friend and thats awesome. U Guys made a great job and I’m so thankful for that. I will always recommend Lexus of North Miami and Denis to all my friends who wanna drive the best car in the world😇

Dec 15, 2019

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It's always a pleasure to buy a new car at Lexus of North...

It's always a pleasure to buy a new car at Lexus of North Miami!!! Very friendly and professional atmosphere! I would like to express gratitude to my favourite car dealer Denis Shadrin! He is really special!!! No stress, fast service, the best deal!!! Great job ! Thank you !!!

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Reinaldo Berroa

Reinaldo Berroa

Sales Manager
Recent Reviews

Aug 11, 2022

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Maria was an excellent sales person.

Maria was an excellent sales person. She was friendly and not pushy. She made the process of leasing a vehicle seamless. I would highly recommend her and the dealer to anyone looking to purchase/lease a new car.

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Mar 30, 2021

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Luis rocks! He is very nice and he listens to all of your...

Luis rocks! He is very nice and he listens to all of your needs. It is always a great experience at Lexus of North Miami, thank you!

Jan 04, 2021

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Professionalism is not found often and Carlos is most...

Professionalism is not found often and Carlos is most definitely that. He helped me out more than I could have asked for and even when I was about to leave he went beyond for me to figure out a way were everyone can leave happy. I know he is and will continue to be one of Lexus best sales man. I know I can count on him , he was very patient with me and did not seem stressed for the amount of questions I asked, he always had an answer to every doubt. I am more then happy in becoming now family with Lexus and a friend of Carlos A Fernandez , thank you for all and thank you for everything , God bless.

Feb 20, 2020

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Getting this car was a mission, luckily when I was about...

Getting this car was a mission, luckily when I was about to give up I met Maria Morrone and there was hope again. Wasn't a perfect experience buying this car but Maria was phenomenal and showed perfect customer service. She made sure that we didn't leave without getting us the best price and incentives with it. Also want to give Reinaldo Berroa and Q from finance a shout out. Thank you for making the deal happen Reinaldo and Q for staying late and being professional. Thank you all for all you do and I would recommend anyone to deal with Maria when buying a car from Lexus of North Miami!

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Todd Tarczynski

Todd Tarczynski

Finance Manager
Recent Reviews

Sep 15, 2022

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I wanted to give a huge personal thank you to Maria

I wanted to give a huge personal thank you to Maria Morrone for helping us out with the purchase of our new Lexus 2022 RX 350. She is very engaging, patient, upfront, honest and knowledgeable; she answered any questions that I had and was very transparent with the process. I would highly recommend Maria Morrone at Lexus of Miami To anyone I know buying a Lexus.

Jul 29, 2022

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Very pleasant atmosphere clean environment .

Very pleasant atmosphere clean environment . The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality

Jul 14, 2022

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As with all dealers, they try to scam you and play

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service.

Jun 29, 2022

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My first time buying a new car and I could not be more

My first time buying a new car and I could not be more happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Contaldi was AMAZING and my perfect salesperson. She knew every stat about each model and was so patient with answering my questions. Her professionalism, care, and personality made me feel so confident with making my decision. She continuously followed up with me along my journey of deciding what car to buy. The general manager, Sean also deserves recognition. He took the time to look over my lease and talk with me personally before I sealed the deal. And Lastly, Todd in the finance department walked me thru all the paperwork making me feel comfortable and knlowedgable about my contracts. Thank Lexus of North Miami, Thank you Danielle, Todd, and Sean. You have gained a life long customer.

Jun 13, 2022

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Muy agradecida con maría por su atención , simpre

Muy agradecida con maría por su atención , simpre complacida , ya son 3 léase con ella y me ah ayudado mucho simpre terminó con algo más de lo esperado !!! Thank you Maria

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Nelson Paulino

Nelson Paulino

Product Specialist
Recent Reviews

Aug 14, 2022

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Best experience ever.

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related...

Feb 26, 2022

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Mr Nelson Paulino is an excelent seller, he is very

Mr Nelson Paulino is an excelent seller, he is very professional and kind, takes care of every detail. Over my years buying cars I find Mr Paulino to be the best. Lexus of North Miami is very good, nice setting and service. Thanks

May 23, 2020

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I went to visit North Miami Lexus and Maria Morrone...

I went to visit North Miami Lexus and Maria Morrone helped me she is amazing I had gone 2 times before to Lexus Pembroke Pines and they said they could not help me well Maria made things happen she made a miracle she’s amazing great customer service friendly very sweet please go see here she makes impossible become possible also her coworker Nelson Pulido is great they make a great team go to Lexus of North Miami they are amazing great customer service and also friendliest staff

Dec 23, 2019

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All of this dealer can’t be better!! All the staff are...

All of this dealer can’t be better!! All the staff are really proactive and try to help and do everything in order to improve the service

Oct 09, 2019

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Had a fantastic experience leasing my new Lexus Nx 300...

Had a fantastic experience leasing my new Lexus Nx 300 from Nelson. He is great to work with. Highly recommend working with him, makes car buying a pleasure.

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Jose Figureoa

Jose Figureoa

Product Specialist
Recent Reviews

Jun 13, 2022

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Muy agradecida con maría por su atención , simpre

Muy agradecida con maría por su atención , simpre complacida , ya son 3 léase con ella y me ah ayudado mucho simpre terminó con algo más de lo esperado !!! Thank you Maria

Jan 20, 2021

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I had a great experience buying my NX 300. Jose Figueroa...

I had a great experience buying my NX 300. Jose Figueroa was very helpful and proactive, the dealer has a great customer service team ….Good job guys!!

Aug 31, 2020

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Maria was very professional and knowledgeable about her...

Maria was very professional and knowledgeable about her profession. If I you go to north Miami Lexus highly suggest you speak to Maria to help you.

Sep 29, 2019

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High quality service.

As I was researching and shopping on varies websites for the most convenient Vehicle, I came upon the Lexus North Miami dealership, which I am please to say it was by far my best decision . Each representatives delivered a professional, helpful and high quality service. They created a easy and enjoyable atmosphere. Greatly welcome by Maria Morronne, who was not only patient but passionate with assisting me on making sure my experience was the best. With her knowledge on knowing about each vehicle, she confidently Remove any confusion and started working towards my need. Thank you so much Maria!!! Jose Figueroa, Aside from being able to listen attentively and making sure I'd felt comfortable he ensure that My every needs were his first priority. Thank you for your prompt assistance Jose!!! you are the best The Hero of the day, Mathew Silva ,you have an outstanding quality, honesty, and integrity. I've enjoyed doing business with you . The Pricing on the car and my trade was fair, and I left with a great deal on my new car. I will go back here again because of the excellent customer service and high quality vehicles. Definitely recommend you to all my friends and family You won't find a better car dealer than Lexus North Miami.

Apr 16, 2019

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Very recommendable

José Figueroa help me that day and he knew everything I asked. Help me getting better rates And explain me all the concerns that I have.

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Alexander Mejias

Alexander Mejias

Product Specialist
Recent Reviews

Jun 07, 2022

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Jeff Brooks was prepared with all previously discussed

Jeff Brooks was prepared with all previously discussed information andMade leasing my new car easy walked me through the process and helped me do the set up

May 27, 2022

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Knowledgeable cooperative helpful understanding will

Knowledgeable cooperative helpful understanding will recommend others hope to continue to use your dealership and Alex

May 03, 2022

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The most unprofessional dealership !

The most unprofessional dealership !! attempted a purchase from out of state, verifying the availability of the es300h,first they attempted to price gouge because of supply limitations, thereafter they accepted my MSRP offer, put down a deposit to secure and began the process of selling my old car locally, attaining financing, insurance notification ,XM notification ,all requiring multiple hours of work . Received a call from a supervisor verifying I could pickup the car within the week which I confirmed. Then phone silence! i attempted to reach the supervisor to confirm airline arrival etc ,no response,so I called again leaving a message . 2hrs later , a call from a sales manager stating there was a mistake and my car was already sold (this 4 days after my deposit ) Tough to think anything other then shysters !! Beware

Aug 26, 2019

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Beautiful experience

You should be proud of your team in Lexus North Miami. They were very friendly and professional. They answered all the questions and explained everything in detail. I and my wife thank you for everything.

May 14, 2019

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LIARS!!Stay away BAIT AND SWITCH😡

By far the worst experience ever! I came in to get a Lexus NX and was told the same day that because of my credit on equifax they weren’t able to approve me. I said to Alex Mejias that it’s okay and not to worry about it. I’ll just wait until my credit fix then get the car. He told that he finance manager will call me the next morning ( which was a lie) . The following morning He call me and told me I was approve but need to come in to finished all the paper with the finance manager . I said okay but if it’s not the same offer I DONT NOT WANT IT!. He told me I just need to come in. ( very shady). I said no I’m not doing that because I need to know if I was approved with the same rate ,terms, and monthly payments. He still insisted me to come in. I hung up. About 1 hr later this guy I never spoke with called me from Lexus of North Miami name Mark Ricciadi( very shady guy, be aware) told me that Alex told him to call me . I explain to him the same thing ( if the price isn’t the same I don’t not want it and I will not drive from Boca and waste my time). He told me that the price was the same and that he is looking at it.( the phone is recorded so I’m sure you guys have all this) I left work just to come to this dealer because theyve been forcing me to come. Once I step inside the finance office , sitting there for about 30mins this finance guy going to tell me that I wasn’t approve for the same payment. I was approved for a tier 3. Which the payments was SKYROCKETED! I was furious😡. I wasted money getting into an Uber and to come here for that price. I will be reporting this type of practice to the BBB. This is unacceptable!😡😡😡😡😡 THIS IS THE WORST PLACE EVERY TO GET A CAR!!! Please stay away!! Consumer Affairs will be getting this too.

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Efrain Ponce

Efrain Ponce

Product Specialist
Recent Reviews

Apr 29, 2021

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Maria and Lexus of North Miami made my experience...

Maria and Lexus of North Miami made my experience extremely comfortable and provided peace of mind that I was making the right decision. Five star!!

Jan 31, 2019

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A wrong made right

Got off to a rocky start with this dealership due to an internet salesperson who made promises that were not feasible. In the end, both Efrain and Peter were able to salvage the deal and made the experience smooth sailing thereafter. Appreciate all of their hard work on our behalf. Love my new Lexus!

Nov 29, 2018

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Excelment

It was an amazing experience., The salesman was excellent as wel, the entire experience was amazing., and the car is also amazing, It's always an amazing experience to visit Lexus of North Miami.

Sep 14, 2017

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Great Service

We experienced professional service, we are happy and very satisfied customers!!! We would definitely recommend this dealership to our friends and family. Thank you very much!

Aug 28, 2017

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Second chance

Efrain was great! Easy to work with and patient. I was very close to switching dealers because of my experience with another sales person! I was told I had a deal verbally and then was told it couldn't be done on my way to sign. It left a very bad taste after being a Lexus lesee for 10 years! But I think Efrain has found a family of Lexus owners that will keep coming back to him! On a side note you need more people verifying insurance. Waiting for one person to do that is exhausting. And the gentleman doing it was so slowwwwwwww.

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Amauri Rosario

Amauri Rosario

Product Specialist
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 32 years 2 months
My customers are away's happy!
Recent Reviews

Jul 14, 2022

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Employee Rating

As with all dealers, they try to scam you and play

As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

Dec 17, 2021

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I didn't have a problem with the dealership directly. I...

I didn't have a problem with the dealership directly. I had a problem with one of its salespersons. This was the second car I leased from him, 2019 ES350, and It was fine. The second, a 2021 NX 300, I asked him a question that was important to me, I got the wrong answer, he knew the right one, I trusted him. I found out the right answer when I got home, the deal was already done!

Jun 10, 2021

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Very good experience , friendly professional ,easy fast...

Very good experience , friendly professional ,easy fast trade in . Always answers my phone calls and answers all questions. I recommend highly you go to North Miami Lexus .

Mar 16, 2019

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Outstanding service

Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a smooth and easy process. Highly recommend this dealership.

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Frank Vidal

Frank Vidal

Product Specialist
Recent Reviews

Aug 26, 2019

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TOP NOTCH Dealership!!!

Lexus of North Miami is number ONE in my book! I visited the dealership on Sunday afternoon and was greeted by everyone I came in contact with. They were pleasant, knowledgeable, and understanding. We worked with Henry on my second visit to the dealership. On the phone Henry agreed to honor a deal, and kept his promise. He made the car buying process very easy and he was transparent about everything. I was able to take care of all of my needs (financing and insurance) while I was there. After the purchase, Henry got in the car with us and went over all of the features of the car so that I can “fully experience my Lexus.” He answered every question I had and made sure I understood. I cannot express how impressed I was enough. I had been visiting dealerships for over a month and I did not have great experiences. I purchased from Lexus of North Miami because they have pride in the quality of the car and the quality of their service. I definitely recommend visiting their store, you will enjoy your experience. I am happy to be a new member of the Lexus family! ***They have a spa, gym, and cafe***

Aug 19, 2019

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They lie to make the sales

I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and they told me that day that the insurance covered just two years and I was actually still paying that insurance. When my lease ended, I went to the dealer to either change the car, buy it o just get rid of it. Robert Nelson, the finance manager, told me that I will received a maintenance service included for free up to 40,000 if I buy the car. After being negotiated with them the price, I decided to buy the car. When my car was 38,800 miles, I went to do the maintenance service and again.. they told me that the maintenance was just for 2.5 years and they charged me $200 for the service! I will add thay of course I requested a written document of these offers that thay made me but they said that it was necessary because they have it on record and that there was no way to make a document for that, the they do not have the document of the forms to give me anything or written They are a complete liars!! If you go to this dealer, please make sure to receive a written document of whatever they offer. If you do not get it, they will just not give you what they promised. Also Harvey Gonzales from Service is super rude. Worst service agent ever. He do not care if you are happy with the service or not.

Jun 15, 2019

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Best customer service ever.

My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever!

Apr 26, 2019

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How Lexus North Miami Cheats Trusting Customers....

How Lexus North Miami Cheats Trusting Customers... The deadline for my registration car's tag ended, which it received in with the purchase of a car in Lexus North Miami. I came to their office. At the cashbox I explained my issuer. The assistant gave me the address where to go to renew the registration of my car. Today I arrived and I was told that it would cost $ 105. At the same time, they explained that the agency takes only $ 13 fee for its service, so as not to go anywhere else, and the rest goes as a collection of the Florida State. I paid and told my husband about it. The husband was frantic. He showed me the official prices of the DMV and that such a solution costs only $ 32.5. So Lexus North Miami or SOME individual employees in collusion with this agency on Halandelle 33009 (701 West Hallandale blv suite 106) and get their kickback!!!!! That is was a reason why they asked me to pay in cash or by debit card. This arrogance and deception customers!!! They charged me $ 70 extra !!!!! This is how I understand deception on the trust of customers. So minimum $ 35 unofficially goes into the pocket someone of a Lexus North Miami!!!!! And maybe more, if the agency’s fee is really $ 13?! Then this is beyond fraud !!! Is $ 70 in your pocket for a request to help a Lexus customer renew registration&?????? A shame!!!

Apr 10, 2019

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Professional and bests place

If you like the bests, you have to go Lexus north miami, beautiful place , nice and professional Agents , very satisfied thanks Lexus north miami and especially frank Vidal 🙏

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Demetri Melekos

Demetri Melekos

Product Specialist
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Dealership Experience 2 years
My previous experience in luxury goods, and my personal interest in the automotive industry has combined to provide a shopping experience to my clients that one would expect when taking home something truly special. Thank you for taking the time to look through my profile, I look forward to assisting you with any new or pre-owned vehicles that may be of interest!
Recent Reviews

Aug 04, 2022

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Horrible!

Horrible!!! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k.

May 20, 2022

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What an Amazinn experience purchasing a new car from

What an Amazinn experience purchasing a new car from Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal one of the senior managers got on the phone and asked what color my parents would like and picked the perfect RX350 for them. Our salesman Demetri delivered it to my parents home all the way in Parkland and took his time and explained all of the features of my parents new car and showed them how easy it was to use. Not only did my parents get the perfect car delivered to their home they got a great deal. They also got more than expected on their 6 year old trade. With chip shortages and low inventory I had not idea purchasing a new car would be so smooth. Thanks Sean and Demetri.

May 11, 2022

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Very polite and they actually care at North miami lexus.

Very polite and they actually care at North miami lexus. They made me feel comfortable with buying and the whole staff was helpful

May 11, 2022

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The entire Lexus team went out of their way to make the

The entire Lexus team went out of their way to make the purchase as smooth as possible. We especially enjoyed working with Demetri Melekos; he was both charming and knowledgeable about the new features in the 2022 model. The Lexus itself is simply fabulous. Once you have had one, you are addicted to the quality. The same can be said for Lexus of North Miami! Thank you!

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Nicholas Wehby

Nicholas Wehby

Product Specialist
Recent Reviews

Jun 08, 2022

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I’ve never been to a dealer that was so much help and

I’ve never been to a dealer that was so much help and helped me get the perfect car for me and my family! I’m so incredibly grateful to Maria and Nick they were so amazing to my family and I. 100000000 times thank you so much for helping us!

Jul 26, 2021

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Everyone on board was committed to helping me with my...

Everyone on board was committed to helping me with my first vehicle. Very patient and understanding of my needs. When I was willing to give up,I was asked how can I assist you? They were willing to help me and I am very please with my new Lexus 350

Apr 27, 2021

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Maria made sure everything went smoothly in order for me...

Maria made sure everything went smoothly in order for me to get my dream car! Amazing service! Very efficient, quick and resourceful. Thank you so much!

Nov 25, 2019

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Maria was awesome! We changed our mind at least 3...

Maria was awesome! We changed our mind at least 3 different times and it didn’t phase her one bit! She made the car buying process fun! We would definitely go back to her!

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Jose Almonte

Jose Almonte

Sales Manager
Recent Reviews

Aug 04, 2022

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Horrible!

Horrible!!! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k.

Jul 13, 2022

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Excellent service and attention.

Excellent service and attention. Personnel is prompt to assist and take care of your needs

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

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Lina Bautista

Lina Bautista

Product Specialist
Recent Reviews

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

Jul 01, 2022

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Maria is extremely attentive and always responsive.

Maria is extremely attentive and always responsive. The level of customer service she provides exceeds 5 stars! Her entire team is amazing!

Dec 10, 2021

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Great guy, attentive and patient! Ask for him by name ;)...

Great guy, attentive and patient! Ask for him by name ;) he will make sure you get the right deal!

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Jorge Frontier

Jorge Frontier

Product Specialist
Recent Reviews

Jul 26, 2021

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Everyone on board was committed to helping me with my...

Everyone on board was committed to helping me with my first vehicle. Very patient and understanding of my needs. When I was willing to give up,I was asked how can I assist you? They were willing to help me and I am very please with my new Lexus 350

Feb 15, 2021

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It was a real pleasure get my first Lexus with Jorge at...

It was a real pleasure get my first Lexus with Jorge at Lexus of North Miami. He made the experience a memorable one! It was amazing!

Nov 03, 2019

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The service was amazing. The vehicle choices were good....

The service was amazing. The vehicle choices were good. Only one negative thing is that the cars don’t have Apple car play. Otherwise everything was great.

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Erez Shemesh

Erez Shemesh

Product Specialist
Recent Reviews

Sep 17, 2019

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Bad service

The finance manager was so rude . Comparing to the experience that I had with the Hennessy Lexus in GA, I can rate the one In North Miami zero (0)

Apr 22, 2019

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Great fast moving staff

Erez my salesperson was amazing He gets things done no BS He had great product knowkedge And moves quickly to get the best deal The manager made the deal happen and finance guy was great

Apr 10, 2019

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Lexus of north miami

Overall very positive experience a very lengthy process but all employees were very pleasant and helpful the tech team was helpful if u have questions after the sale

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Mouayad Alkabouni

Mouayad Alkabouni

Product Specialist
Recent Reviews

Aug 11, 2022

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My wife and I had a great experience at Lexus of North

My wife and I had a great experience at Lexus of North Miami. Mouayad was very helpful and had my new truck ready to go as promised upon our arrival. I’ll definitely be reaching out in the future for our next vehicle.

Apr 28, 2022

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These people are pigs.

These people are pigs. They will steal your money and sell you a car with a fake “clean carfax” that has many body panels that don’t line up appropriately and has obviously been in a major accident and charge way above market value for it. They can’t be trusted. The worst is how they will ROB YOU on a trade in. They listed my car for $35,000 higher than what they offered me and pretended they were making me a really good offer. PLEASE DO NOT DO BUSINESS HERE.

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Ramon Cabrera

Ramon Cabrera

Product Specialist
Recent Reviews

Jul 29, 2022

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Very pleasant atmosphere clean environment .

Very pleasant atmosphere clean environment . The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality

Jan 08, 2022

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Ramon is a good salesman, he is very cooperative with the...

Ramon is a good salesman, he is very cooperative with the client and offers very good attention, for me he is the best

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Andres Duschatzky

Andres Duschatzky

Product Specialist
Recent Reviews

Feb 01, 2022

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All I can say is terrible customer service after you...

All I can say is terrible customer service after you purchase a used car from them. There was an issue with my car that I had got just over 2 months ago. I got the car looked at and there was an alarming issue that they diagnosed that was a pre existing issue by the way the build up was with oil. I spoke with Alfred and he was rude and dismissive. All he kept saying was why didn’t i hear about this earlier. Well, I could say he didn’t hear about this earlier because the car was allegedly inspected and serviced the day before i picked up the car so why would I assume there would be any problems. Clearly that was done poorly. He is not someone that should be in a management or lead position especially when you don’t know how to properly talk to a customer. Would never purchase from there again.

Dec 15, 2021

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Excellent customer service, and care, special thanks to...

Excellent customer service, and care, special thanks to Andres Duschatzky for the superb treatment , 100% recommended.

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Rosebella Reyes

Rosebella Reyes

Product Specialist
Recent Reviews

Mar 03, 2022

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Poor services, lack communication and responsibility,

Poor services, lack communication and responsibility, scams from some of the sales person. Need to stayed vigilant if never you get to deal with that institution.

Jul 20, 2020

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Gracias por todo, realmente lograron ayudarme con lo qué...

Gracias por todo, realmente lograron ayudarme con lo qué estaba buscando,estoy muy contento con la compra realizada,la atención fue increíble en todo momento, gracias.

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Brittany Stillwell

Brittany Stillwell

Manager
Recent Reviews

Feb 22, 2022

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DO NOT BUY FROM THIS DEALERSHIP!

DO NOT BUY FROM THIS DEALERSHIP!!!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars!

Nov 18, 2020

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Excellent customer service great person to deal with very...

Excellent customer service great person to deal with very happy with the service department and very happy with our vehicle thanks again for your great attitude

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Andrew Verneuil

Andrew Verneuil

Product Specialist
Contact Me
Dealership Experience 4 years 8 months
Hi My name is Andrew Verneuil, with Lexus of North Miami. I'm here to give you the Luxury experience that goes with your luxury car. Just know giving me the chance to earn your business you will not regret it. Find Out why I rated one of the top in our industry.
Recent Reviews

Jun 29, 2022

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Andrew was so helpful and patient with helping me get

Andrew was so helpful and patient with helping me get into my GMC Terrain. My credit was not the best but somehow he was able to make things work out perfectly ! He even stayed after they closed to ensure I drove away a happy customer which I am. I highly recommend contacting Andrew if you are thinking about purchasing a new or used vehicle. He's awesome !

Feb 22, 2022

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I had an AMAZING experience today w Andrew Verneuil at

I had an AMAZING experience today w Andrew Verneuil at Lexus of North Miami. He went above and beyond to help me w my new car. He was extremely patient and highly knowledgable about the car features for every car he showed me. I HIGHLY recommend him🤗 All of his team were wonderful, too. Mr. Verneuil can be reached at +1 (786) 285-4378. Please let him know I referred you!

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Cesar Alcala

Cesar Alcala

Product Specialist
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Dealership Experience 4 years 8 months
Industry Experience 16 years 10 months
Recent Reviews

Jan 20, 2022

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This dealership absolutely did right by me. I had a...

This dealership absolutely did right by me. I had a great experience here, my the first time at this location, specifically with the Salespersons Cesar and Maria. They were courteous, provided great customer service, and were a wealth of knowledge on the car I was interested in. I ABSOLUTELY recommend this place. They helped my with everything. I love my car. THANK YOU!

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Viviana Almog

Viviana Almog

Customer Relations Manager
Recent Reviews

Aug 04, 2022

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I was very pleased with my Salesperson Lina Bautista.

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away.

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Terry Bean

Terry Bean

Fleet Manager
Recent Reviews

Mar 05, 2022

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Terry Bean is excellent extremely knowledgeable and

Terry Bean is excellent extremely knowledgeable and represents Lexus North Miami in a most professional manner.

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Jaker Soto

Jaker Soto

Product Specialist
Recent Reviews

Mar 29, 2022

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Jaker is an amazing salesman.

Jaker is an amazing salesman. He is very friendly, well-spoken and knowledgeable about the Lexus lineup. He made the car buying process easy and seamless. 10/10 I would definitely recommend buying with Jaker!

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Jhan Suarez

Jhan Suarez

Product Specialist
Recent Reviews

Nov 21, 2021

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Wilma will work above and beyond to get you the price...

Wilma will work above and beyond to get you the price you’re looking for!

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Brittany Times

Brittany Times

BDC Agent
Recent Reviews

Sep 06, 2017

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Customer service great

He is great and he try's to help in anyway for the customer he was very patient and his customer service I loved I'm glad to be a customer of his

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Massiel Curiel

Massiel Curiel

BDC Agent
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Mona Green

Mona Green

Office Manager
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Maritza Hernandez

Maritza Hernandez

BDC Agent
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Yuliia Hrechko

Yuliia Hrechko

BDC Agent
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Anna Kaloshina

Anna Kaloshina

Lease and Sales Consultant
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Dealership Experience 1 years 2 months
Industry Experience 4 years 5 months
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Igor Katayev

Igor Katayev

Finance Director
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Isaac Rodriguez

Isaac Rodriguez

BDC Agent
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Tyrie Yansen

Tyrie Yansen

BDC Agent
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Dealership Experience 1 years 8 months
Industry Experience 1 years 10 months
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