Customer Testimonials
Very professional and efficient staff. They explained the process clearly and got the job done quickly. Great dealership.
Excellent Customer Service. Bobby, my advisor, is very knowledgeable and always willing to help and accommodate your needs
Purchased a new IS 350 sport using the Lexus Monogram program. Lexus of North Miami had the vehicle in stock. I did this on a Saturday evening at approx. 8pm and the dealer rep called me within minutes and scheduled a pickup time for Sunday. Once I arrived at the dealership the salesperson Lev Bargraser was ready with the vehicle to drive. Paperwork was painless and very efficient. Great dealership to do business with. Thank you.
My car buying experiece went so smoothly. They were willing to work with me and made the whole experience very pleasant - buying a car can be so stressful! I feel very good about the car I bought and I thank the dealership for making it as easy on me as possible!!
Friendly informative helpful: svc shed. Low air(28) same tire: rotated and chked???🤨🙃 strong request informing clients of problems or review of current service
Cold impersonal. No good morning no introduction just sales pitch for extras Worst service experience ever.
Was told the weight would be an hour and a half for 35,000 mile service. The weight is approximately three hours. Only received the car after I contacted the service manager in order to find out why I was taking so long. Once I receive the car, the car was not cleaned or washed.
Appreciate the coordination of loaner and the communication on progress of service. Everything went smoothly
I am always satisfied with the service provided by Lexus of North Miami. Bobby Rahmani is a wonderful Service Manager!
This is my third time coming to Lexus, and every time I make sure to work with Anna. She’s incredibly knowledgeable and always goes above and beyond to make sure I get exactly what I want. Her professionalism and dedication are unmatched. Anna is truly amazing — I wouldn’t want to work with anyone else. I’ll definitely be coming back!
Diego made buying my ES 350 easy. Great service, smooth process, unbeatable North Miami pricing!
I did an oil change and instead of 1.5 hours I waited 3 hours.
They are very helpful, friendly and understood of the customers needs. This third lease I have done with Efrin so that’s says it all
Jade in sales was fabulous and Tod in finance very good. They bent over backwards to make 2 deals happen. Love our NX 350h's
I worked with Sierra Hendricks who was kind and responsive- an absolute pleasure to work with!
This is my third time coming to Lexus, and every time I make sure to work with Anna. She’s incredibly knowledgeable and always goes above and beyond to make sure I get exactly what I want. Her professionalism and dedication are unmatched. Anna is truly amazing — I wouldn’t want to work with anyone else. I’ll definitely be coming back!
I had a fantastic experience working with Diego! From the moment I walked in, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, made sure I felt confident in my decision, and went above and beyond to make the whole process smooth and stress-free. If you’re looking for someone who truly cares about customer satisfaction, Diego is your guy. Highly recommend asking for him
The service/attention was very efficient and did not take a long time at all. My service advisor Luis was very helpful.
Rudy is the BEST car salesperson I've ever worked with! He was professional, thorough and caring through the process to buy and ship a car to me. Thank you, Rudy!!!
I had great service at Lexus of North Miami Short wait and leased my new 2025 Lexus IS with ease.
Great Service!
After having an appointment it took 3 hours to do soil change ! Might go somewhere else
Everything was good and they’ve done the second service of my car until I was charger $400 and something for LABOR, to create a new key for my car. Which was basically using a computer to code it.
Outstanding Experience from Luke in sales to Anthony in Finance
I want to sincerely thank Guss and Konstantinos for all their help with my husband’s brand new Lexus IS 350 F Sport. Your outgoing personalities and professionalism made the experience truly enjoyable and smooth from start to finish. We really appreciate the time and care you put into everything. Thank you again for making this such a great experience! And i recommend anyone to this dealership !!!
Yairon has been my sales associate since 2018. This is my third vehicle. He is very professional. His goal is to maintain. Customer satisfaction for the long term I highly recommend Yairon
Sierra closed the deal for me when 3 other dealerships could not. She will go battle for you. Great service 5🌟
Hello Exceptional maintenance service .fast.professional. and courteous. Lexus truly values and respect their customers.
Backend office is a disaster.
I had a really good experience at this dealership. The entire staff was very attentive and welcoming, especially Isaac, who went above and beyond to help me find the car I wanted. He patiently answered all of my questions and made sure I felt confident throughout the entire process. I couldn’t be happier with my new car and the overall visit. Thank you, for making it such a smooth, quick and positive experience.
The service was quick and excellent. Great service advisor and comfortable waiting area Thank you
Customer service is always authentic. It feels as if your amongst family. Every service is explicitly thoroughly and with my best interest.
Tech diagnosed the problem as battery, however the issue returned a few days later. It is clear that a check test wasn’t run.
We are so grateful for Anna’s help! She spent two days with us, patiently helping us find the best solution. Thanks to her, we found the right car and got a great price. Anna did an incredible job and went above and beyond. Her professionalism made the whole experience very pleasant. Highly recommended!
We are so grateful for Anna’s help! She spent two days with us, patiently helping us find the best solution. Thanks to her, we found the right car and got a great price. Anna did an incredible job and went above and beyond. Her professionalism made the whole experience very pleasant. Highly recommended!
I am always so thrilled that I have Bobby taking care of my vehicle all the time! I will be back for tires soon.
Terry is the best
Amazing service! Thank you so much for all your help and dedication to greatness!
Top tier service from the entire team at Lexus of North Miami -- with a special thanks to Cesar Alcala and Danielle Contaldi! Visited 7 dealerships last weekend, including other Lexus dealerships, and Lexus of North Miami stood out as the best by far!
very pleasant, transport to COSTCO, thanks for the ride. Service was fast and I assume well done.
I always feel I’m treated well and with respect.. Semon explained everything to me clearly.
He was amazing and made me happy
I have yet to have a good Experience at this Dealership. The same thing that happened when I bought the car happened now, I was called a lier. Apparently when I made the appointment over the phone a loaner was assigned to me, when I told Ronald that I had never requested a Loaner, his answer was, if it was here in file, you requested it. Instead, he could have said I'm sorry is an error or something like that. This Dealership needs work on Customer Service. Ronald also made me feel like he was doing me a favor ... Read More DealerRater - Jul 4, 2025
Service was very efficient and friendly. I had to drop in unexpectedly for service and Simon took good care. The facility is always clean and staff are warm.
My latest experience with Lexus (ErezS.) was very pleasant and professional. He explained everything easily and understandable.
Luke Smigiel (sales) and Alex Suarez (finance) did an amazing job on the return/trade in of my lease and got me into a new one in a very smooth process. One of the easiest, quickest and best experiences at a car dealer. I would definitely recommend that you ask for Luke by name, he will work the best possible deal he can. Great job gentlemen!!!
KONSTANTINE DID A GREAT JOB! SMART, KNOWLEDGEABLE AND HELPFUL. THX ALSO TO MGR GUS ARKON.
The acquisition of the vehicle was simple, transparent and with excellent service. The finance department was direct and clear in its recommendations and proposals.
He was super professional and helped me with whatever I needed. Excellent Thank you. FG✨
Jorge and Alex made this process so easy and non stressful. I'M OVER THE MOOD with my new car. It's perfect. Thank you!!
I came to get my car serviced, & Bobby did a great job. Didn’t spend much time there.
Jorge was just amazing. From the beginning until the end the deal. Very personable, professional and he makes you trust him. We are very pleased with this experience. He really made it memorable!
Dimitri and Gus were superb. I highly recommend you buy your next automobile from them.
My car arrived via tow, at the dealershiip,and I was immediately called by my service advisor, Babak Ramani. The service on my car was handled professionally and expeditiously, and I picked my car up the same day.
All three of the guys I delt with were on top of their game and perfect at their jobs.
Excellent service and Bob is great , coffee is delicious and receptionists are sweet . Very convenient location
Communication was very difficult, the service was super slow, they took much longer than expected and they repaired things that I didn't authorize because they weren't from the accident. Leah's attitude was very bad, I don't recommend it.
Harry is the best salesperson, I think this is my 4th car leaded with him. Excellent service
I always have such a wonderful experience at Lexus of North Miami. Big thank you to Cesar for excellent customer service!!
Excellent! The service was great. The work time completion was swift and smooth. Jonathan Vellon got me a key that works. Thank you
We got the deal we asked for. It’s my 4 Lexus car and I happy for that and Cesar helped us to obrein the new lease
It took 3 hours to chain the oil and rotate the wheels. Was really to much
Perfect service, I appreciate it Exactly recommend your service Thank you so mush for everything See you next time
The service was not extensive but it went well. Bobby, my service advisor , is always a pleasure to deal with.
I had a great experience working with Jonathan at Lexus. He helped me with a service of my Lexus NX-350. The process took a little longer than expected, but Jonathan remained professional, polite, and responsive throughout. I really appreciated his follow-up the next day to make sure everything was going well with the my car. His level of service and attention made the whole experience smooth and personal. Highly recommend working with him!
Very friendly and helpful. Great customer service.
They took the car as scheduled and returned it fast and clean. I have been going to this dealership for many years.
No drama, just good service. C x x x x x x x x x
Excellent service. Service advisor Bobbi is exceptionally good. Always nice to visit the service department.
My wife and I are very grateful to Anna Kaloshin who not only helped us choose the right car model for my wife, but also convinced us to buy a new car instead of a used one. She is extremely professional, humanly warm and kind. It is especially nice that even after our departure we continue to call her and ask technical questions. We will definitely come to her in the near future to buy a car for me.
My advisor Ramon was excellent with me. Very kind very patient and always answers you back quickly. He deserved the credit even though the ticket is under Chris. Ed is always willing to work with me he also great kind and understanding. The only complaint was that the car was still not complete and I told it was ready. The tech should recheck everything before they say the car is ready. At the same time I’m greatly it was fixed.
Professional people and very quick working, in and out. Never have to worry about about anything. They take care of everything for you and get you on your way. I’ve had the pleasure of working with them twice. Both times, my car came back like brand new. Employees here always make things easier and super helpful. Would come here again if given a chance. Love this place and the people here
I was very satisfy with the service even though, this time it took a little longer than usual
My customer service and overall experience was excellent. Nothing more to say at the present time.
Denis was amazing, he took his time and explained all The features in my car..Overall i'm very happy with the purchase and experience he provided
Terry as always comes through quickly and is straight to the point. Best way to do business. I've been doing business with Terry for over 20 years and will continue to do so. Love our new Lexus. Thank You Terry B.
Thanks you very much for help and protect My car, you are very good for sevic , I’ll be coming back with your care !!
I was seen quickly although I did not have an appointment. The service was done quickly enough that I made it to work on time. My only issue is/was the cost of the service. Very expensive!
Great place ! Wonderful customer service
The Service team at Lexus of North Miami always shines! From the time they take your keys to speaking with the service tech, I’ve always had a great experience. They truly make a task I usually dread seamless and pleasant.
I had an outstanding experience at Lexus of North Miami! Tyrie and Anthony made my experience seamless and genuinely pleasant. They went above and beyond to make my experience stress-free. Tyrie was professional, knowledgeable, and communicative. Anthony made the financing process smooth and was able to answer my questions transparently. I highly recommend working with them both at Lexus of North Miami!
Went for a cappuccino and drove home with a new car. How could I resist? Great deal!
Always a pleasure to visit.. Very professional staff and the dealership tries to accommodate your needs as best possible..
I am giving Lexus of North Miami a 5 star review based exclusively on our salesperson Jeffrey Disla! He was friendly, personable, honest, willing to go to bat for us and a great communicator without it feeling overly sales-ey or pushy. Jeffrey went above and beyond to ensure our deal went through - even delivering the car to us because getting down to Miami wasn't working out!! (We live in Palm Beach county.) If you are thinking about buying a Lexus, ask for Jeffrey! You will be soooo glad you did! 🙂
I have been driving a Lexus since September 2016. My experience with Lexus of North Miami, from day one has been beyond outstanding. My sales person Frank V. since May 2018 is my only go to Sales Person. The Finance Team (Daniele) and the Mangers are absolutely 💯 the best. Thank Lexus of North Miami. This is my new 2025 Lexus RX350.
Lexus of North Miami is just the best. From my first day in the dealership, through my third Lexus purchase with them, it’s been great all around. Everyone is friendly, knowledgeable, and helpful. Can’t recommend them enough, especially my guy Denis Shadrin.
I had a great experience purchasing my SUV at Lexus of North Miami thanks to Sierra. She was patient, and made the entire process smooth and easy. She took the time to answer all my questions, offered helpful recommendations, and made sure I felt confident in my decision. I never felt pressured, which I really appreciated. Highly recommend working with them if you're in the market for a new vehicle!
I have the best Salesman Andrew Verneuil. This is my fourth vehicle with the same salesman. He deserves to be promoted. He’s a hard worker and people person. He’s very professional and courteous.
I have been a customer for several years now. This is my fifth Lexus and I am very happy with the service. However, on my last visit, I was informed that there were some additional charges due to "the age of my car". I got very confused because my car has only 15,000 miles in almost 20 months. This is a "baby car".... I am wondering if these charges were really necessary or if they were part of the regular Maintenace before and now Lexus wants to get money for them.
It was great , thanks! Special thanks to the Louis who was helping me ! Lev Bargraser is a person who sold me a car in June of 2024. Thank you , Lev !
Long time recipient of their 5-star service! Thanks team - you’re terrific!
Ronald campos & Marcus Pasquale excellent customer service at north miami. Ron saved the day. Thanks guys
I have been a customer of Lexus North Miami since 2019. This was my fourth Lexus lease. If I wouldn’t have been satisfied I would not have returned. About Sierra, she is a very helpful person. She did all the possible to help me get the best deal. Her knowledge about the car is also great. Thanks for what you did.
Best customer service jade, roman and matthew.. even not good customer service will come back