Customer Testimonials
Dealership location is convenient. Salesperson Konstantinos was wonderful to work with. Very patient, spent all the time necessary to find the vehicle we were looking for. Continually updated us on its status. Made the entire experience easy and pleasant.
I receive Excellent service, Johnathan was great. Look forward bringing in my vehicle next time.
I have been a customer for over 10-12 years now! Love the cars, and the service is the best!!!
All the staff customer service skills was amazing. The environment is always clean and kid’s friendly.
I purchased my Lexus in 2011 and have had nothing but excellent service. Bobby is one of the best, respectful service managers and always gives his honest and professional advice. And that's exactly why I plan to purchase another Lexus very soon! The cashiers even found my insulated water bottle and held it for me!
Jade Munoz did a wonderful job walking through the process of leasing my car. Any questions I had was met with expedited responses.
Bobby who is my service manager is always helpful, courteous and respectful; I so appreciate always!!
Excellent delearship that provides a total Lexus customer experience! Really please with trade in/ purchase of a new Lexus. Their stock is plentiful given their volume and allows you to tailor pick your Lexus! This dealership knows its customers and orders New Cars with options ahead of time such as sunroof, 14inch screens, illuminated plates for doors, and trunk/hatchback, etc. The pricing is competitive and fair negations when working with them. I would highly recommend them, and already have do so!
I like going there for service, but sometimes the wait is extremely long. I have experience this even after making an appointment.
Excelente servicio. Rápido y profesional. Tengo muchas amistades y familia con Lexus comprados en diferentes dealers y hemos conversado sobre el servicio de cada uno y el mejor es este. Lexus de North Miami. Recomendado 100%
Cesar and the financial girls where awesome, and the process was not long, would recommend to whoever ask me immediately. Thank You again and hope to see you soon!!!! Can't wait to pick up my car!!!
Excellent service. The team communicated well. Receptionist was very helpful, friendly and professional. Vey positive experience
From the moment we walked into this Dealer it was such a pleasant experience. Anna Kaloshinah, our car dealer sales agent, took care of us with so much attentiveness and kindness. She was not in a rush and showed us all the cars so that we would be in a good position to lease the perfect car for our needs and household. She is truly a 5 STAR Agent. We love her!!! In addition, Omar, the Finance Agent, and Gabriel Torres, with Insurance Nation, were equally as wonderful. I invite anyone that would like to buy or lease a car to ...
Great service, communication, timing. Everything was on time and very efficient. Manny thanks to all
great service overall. love it. ni issues at all. will highly recommend it to everyone
Everything was excellent Valet service was great and the car service was beyond my expectations. The only complain I have that car wasn’t washed or vacuumed. This is my 3rd Lexus and it’s happened the first time.
We had a most pleasant experience purchasing a Certified RX 350 this month. Everyone we encountered went out of their way to ensure we were treated as a valued customer. Our sales rep was Isaac Rodriguez, who was cordial and knowledgeable. We marveled at the skills of Alex Esuarez in Finance who completed our transaction like a virtuoso at his magic keyboard! All this took place under the aegis of Alfred Utset, who held our car of choice for us without a deposit, and who also made sure that a ding on the right rear door was touched up to his ...
Andrew Amuah-Niamkey is a professionals professional. I truly appreciated their honesty, professionalism, and willingness to go the extra mile to ensure I was comfortable and confident in my decision. Thank you again for an outstanding experience!
I want to thank! The product specialist ANDREW Amuah-Niamkey for his amazing service and support throughout the buying process. Not only was he quite transparent! HIS HUMILITY and COMMITMENT to the customer showed true at the end of the day in our transaction. His love for music and people was genuine. Made for great conversation throughout the transaction. If you looking for pristine service and dedication to Customer come see Andrew Amuah-Niamkey
My front driver chair back is more ripped than when I dropped it off and now when driving it pulls to the right which it was not doing before
Quick efficient service. Professional personnel Called when it was done. Nice and clean Happy with the service
Clean friendly environment. Friendly staff always helpful. Cafe is a plus. Lots of seating area.
Great staff. Great customer service. Nothing compares. Thanks for everything.
Efficient, quick, nice and on the target. Happy to recommend Alexis north Miami to my friends Thanks
Great service!!!
Bought a 2024 Lexus TX 350 Certified from them Remotely. Frank in sales, Alfred, Alex in finance and Igor the director were the best and treated me fantastic. They even had the car delivered to St Augustine and picked up my trade in the next day! Top notch service! Highly recommend!
(Translated by Google) Very efficient and friendly professionals (Original) Profesionales muy eficaces y cordiales
Long process but fine
Paperwork didn’t take long at all. The car was ready when I arrived and Cleveland was very knowledgeable about my car.
I only have good things to say Andres was very cordial respectful and knowledgeable. Met my needs.
Excellent service, Ronald Campos is always there to help you with the best advice. In my case I went without an appointment and they took my car right away. At the same time while waiting I was looking for a new car and Dimitri Melekos helped me with professionalism.
I had the first problem ever with my 2016 Lexus 350. It involved wear & tear with a part in my steering column. The technicians corrected the problem, and I felt like I was driving a new car! The staff was friendly and I knew I was in good hands.
Excellent service and a huge thank you to the collision team for a job well done! A special thanks to Ms Leah!
i HAVE BEEN A LEXUS NORTH MIAMI CUSTOMER FOR 15 YEARS AND NO DOUBT WILL BE A LEXUS NORTH MIAMICUSTOMER FOR LIFE DUE TO THE EXCELLENT SERVICE PROVIDED BY BABAK "BOBBY" RAHMANI AND HIS TEAM. THANK YOU, BOBBY, FOR YOUR GREAT CARE.
My experience was excellent communication was top notch I did repair at this location more than three times and this is my best experience have, I want to say thanks to Deena your personality is the best.
One Word…..Impeccable!!! ✨ The Lexus of North Miami Showroom and Garage is Wow and Awe 💯 Courteous and friendly. Very pleasant experience from start to finish. The two ladies at reception greets you with a soft easiness. This was followed by a gentle greeting with Sales Reps. Jade and Sierra. Jade is a beauty!! Her attention to my requests was her only focused. “Jade mention, she saw my face light up when I saw the White RX350 with Red interior ”. She said, she had to make sure I leave with that particular vehicle!!! Jade and Sierra made purchasing the RX350 a ...
Best car-buying experience ever! From the initial quote request with Veli, the process was seamless, transparent, and straightforward. Veli was incredibly professional, knowledgeable, and attentive, making sure everything was clear and hassle-free. The next day, we went to pick up the car, and the entire process was impressively efficient. In less than two hours, we test-drove the vehicle, completed the credit application, and signed the paperwork. The team at Lexus of North Miami made everything smooth and stress-free. Highly recommend this dealership, and especially Veli, for anyone looking for a top-notch car-buying experience!
Very easy.
As usual, prompt attention and excellent service. Eric helped me with all the car issues. Thank you !
Very good customer service only issue is the wait time for rep. Otherwise good experience
Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again
My experience buying my Lexus was excellent! ⭐️⭐️⭐️⭐️⭐️ From the moment we arrived, the service was outstanding. I want to especially thank Jaker for his patience and professionalism. He not only helped me find the perfect car, but he also had incredible patience with my husband and daughter, making sure we were all comfortable and well-informed throughout the entire process. His attention to detail, kindness, and willingness to answer all our questions made the experience even better. I highly recommend him to anyone looking to buy a car. Thank you for making this purchase such a positive experience! 🚗✨
I came in for an oil chance and was helped by Eric in Service. He was very helpful, knowledgeable and with great customer service skills. Was suppose to be 2 hours but it only took 1, lucky for me. When I need more work done, will definitely reach out to Eric.
Excellent service and best deals. Highly recommend it. This is my second car with NM Lexus
My first time taking my car in for maintenance check up. Bobby took great care to make sure I didn’t get lost in the process. Everyone was very helpful.
Angel and Yairon went above and beyond to EXCEED MY EXPECTATIONS!!!!! I have a brand new car I’m obsessed with and feel safe having my kids aboard. WORDS CANT EXPRESS MY GRATITUDE!!! I HIGHLY RECOMMEND LEXUS OF NORTH MIAMI !!!! Thank you to JUAN AND TODD AS WELL🙏🏼❣️🙌🏼
Excellent service of vehicle and customer service. Ronnie is excellent and fantastic to work with.
Great service!! Nice sales guys, They work with customers to give them the best deals!
I had an excellent experience at Lexus of North Miami! I was in a rush and needed an oil change, and they took care of it quickly without compromising quality. The staff was incredibly friendly and efficient, making the process seamless. I also appreciated the complimentary coffee and pastries they offered while I waited. Highly recommend this dealership for great service and a pleasant experience!
Great service especially with the best salesperson Erez, (The full transaction of buying and selling my car took less than shopping for groceries) it was a pleasure dealing with a person that has the knowledge of the financial end and that knows the details of the vehicle. A pleasure.
(Translated by Google) They are an excellent team and their work is very professional, delighted with Lexus of North Miami, THANK YOU! (Original) Son un excelente equipo y su trabajo es muy profesional, encantada con Lexus of North Miami, , GRACIAS!
Muy buena atencion,respuests a mis dudas,las instalaciones limpias,personal entrenado,rapidez en entrega
(Translated by Google) My experience at Lexus North Miami has always been excellent, that's why every time my lesson ends I go back there. I thank Mr. Ciervo and currently Isaac who have helped me quickly and very professionally with all the process of the new car. (Original) Mi experiencia en Lexus North Miami siempre ha sido excelente,por eso cada vez que termina mi léase vuelvo ahí. Agradezco al Sr Ciervo y actualmente a Isaac quienes me han ayudado en forma rápida y muy profesional con todo el trámite del nuevo auto.
Frank Vidal was simply the best. Outstanding service
Missed my appointment for valet service pickup several times. Required multiple calls to arrange. Car was returned unwashed even though I specifically asked for a car wash and vacuum. Overall very disorganized and not the level of service I received from my sales contact.
This was the easiest car buying experience I have ever had and will highly recommend this dealership over all other Lexus dealerships
VERY NICE PEOPLE AND SALES REP.
From the moment I walked in I was greeted with a smile. I was later attended by Jeffrey who was very polite and professional. Anthony the Finance Manager was great as well. Thank you for the great service and attention.
Bobby provided excellent communication for car repair issues. He was available on return calls THANK YOU
Nice looking dealer, with available things to do. Everyone looked very professional. Our sales associate, Terry Bean is the best.
Awesome the best dealership and great customer service very quick service so satisfied thank you #1
Excelente , de verdad me ayudaron en todo para poder tener el carro de mis sueños
Well another visit to the service department this time was just as good as before although I didn’t get my sunroof repaired because it was too expensive for the age of my car but Jonathan gave me great advice, it goes to show these guys are great anyway
Great customer service overall! I’ll definitely recommend friends and family to get their dream car here
Amauri is absolutely the Best! Made everything so simple quick and easy! Thank you again
Very clean place, nice people, reliable, experienced technicians offering fast, high-quality service. No appointment needed 🚗🔧
I had to wait closed to 3 hours for a $5,000 mile free service, for just checking a few things, no work done on the car. Very slow service.
Everything was great and the service was quick and easy it was 10 out of 10
Highly recommended all around, From the minute you walk in to the moment you leave on your new car.
Very professional
The visit was excellent! Bobby was extremely professional and courteous. The maintenance work was done quickly and I got the car back looking brand new.
Great service and attention to detail. Always a pleasure to visit this dealer. The staff is friendly and welcoming.
Good service and communication thank you to the team and the pick up driver. The communication was clear and the service detailed.
Eric took care of everything for my car . He's a gentleman. Had a problem with my phone the technician in tech support plugged my phone in for me-so nice of him.
I can't say enough of the royal treatment I received at lexus of north miami. Truly an amazing place to buy your next vehicle. Jorge was fantastic!
Muy satisfecha del servicio recibido y el trato humano, Un lugar muy relajado limpio tranquilo donde sientes la confianza qué estas en lugar de calidad y garantía . Excelentes trabajadores en especial el señor ( Ronnie )magnífico servicio donde lo recomiendo100%
Even though I don’t get the job done the service people was very nice and knowledgeable about my needs. I had a sunroof problem that cost way too much money for repairs
Efrain was not my salesman, I bought the car & did the deal with Jorge Frontier, I only met Efrain when I picked up the vehicle since my salesman was on vacation. Efrain was wonderful, fully devoted to finalizing the deal. Jorge was an excellent salesman, we worked together for 1 month before I accepted the price. Very pleasing, very respectful & professional. The only thing that I'm not happy with is that after the final sale & pick-up of the car, no one has called nor texted to see if I was pleased with the car or if I'...
Bobby is always the best knows what I need for my car, never have a problem with it. Wanted the best deal is in South Florida.
My new Service Advisor, Eric Garcia, was excellent! I could not be happier with this advisor. Eric saved me a lot of money from fixing my vehicle issue elsewhere and had me in and out of the service department within a few hours of a COLD CALL!! That is unbelievable!! I had NO appointment. I called the service department with a question about a battery issue. Mr. Garcia, not only had my vehicle completely fixed, including a factory recall issue, it was serviced and washed in record time. Eric Garcia, hands down, is the best Service Advisor I have ever ...
The customer service is good but I was not happy with my loaner. The car was dented in several spots, the rear light was broken, the check engine alert was on and gas was almost running out. And the documents handed to me said the car had no damages.
My experience with buying a pre-owned Certified Lexus with sales rep, Luke Smigiel was outstanding. I had another vehicle I was interested in at a different Lexus dealership and Luke convinced me that the Lexus he had in mind was a better deal in the long run. Even though the vehicle Luke was offering was at a much higher price and a lot NEWER, I went with his advice and couldn’t be happier. Luke was 100% correct. I am so happy with this car and know, without question, that I made the right choice. Great Sales Rep. I will always ...
Had a great experience with Val , she was very informative, kind and knowledgeable
Alex Mejias has been great to work with- excellent follow up on progress of transaction