Open Today Sales: 10 AM-7 PMService: Closed
1,000+ New and Pre-Owned Vehicles Available Now Near West Palm Beach
Shop the largest selection of new Lexus sedans & SUVs near West Palm Beach including hard-to-find trims and features.
Choose from 200+ pre-owned vehicles, including L/certified Lexus models, other luxury brands and more.
Enjoy a luxury shopping experience which includes amentities like a gym, zen room, spa, and luxury shopping.
We are proudly family-owned and operated and have served the greater Miami area for 30+ years
Nuestro equipo bilingüe está listo para ayudarle en cada paso del proceso. Complete cada parte de su compra en español.
We’re a short 90 minute drive from West Palm Beach, FL. Our dealership is conveniently located just 10 minutes from the beautiful Oleta River State Park and near popular shopping centers like Aventura Mall.
Lexus of North Miami Always do a great job thank you guy and the crew for always keeping my car good
What can I say? Kevin was my service advisor. He was kind and respectful but not much of people person is the feeling I got. Your valet staff, cashier staff, and showroom staff were all more concerned about being on their cell phones and having conversation amongst themselves that anytime I approached anyone for help or a question, I was looked at like I was rude because I interrupted them doing personal things on their wok time. Customer service is definitely lacking amongst your staff and everyone could really use refresher training on how to treat customers and friendliness. This ... Read More Full review text opened.DealerRater - Sep 27, 2026
What can I say? Kevin was my service advisor. He was kind and respectful but not much of people person is the feeling I got. Your valet staff, cashier staff, and showroom staff were all more concerned about being on their cell phones and having conversation amongst themselves that anytime I approached anyone for help or a question, I was looked at like I was rude because I interrupted them doing personal things on their wok time. Customer service is definitely lacking amongst your staff and everyone could really use refresher training on how to treat customers and friendliness. This is the only Lexus dealership I have ever been to that I have felt unwelcome and treated like an annoyance than a person.
Jonathan my service representative is always very courteous and helpful. My experience is always good starting with the intake representative
The service writer did not form the work that I had authorized. There were three unreturned phone calls and it became necessary for me to bring the car back a second time he was supposed to call me with an update this morning and I’ve yet to hear from him.
Jade was amazing the best sales associate! Very happy with the car and process overall
I have been coming to this leadership dealer for about 10 years. Never a compalin. Very honest dealership. Attention is very good and prices are reasonable.
Was able to obtain quick service the moment I arrived at the dealership. Semon, my service advisor, detailed all that needed to be done, and everything was done very quickly.
I had a great experience with Peter and Aryeh the VIP managers. Got me in and out quickly and got a great deal. Thank you.
My service appt was not satisfactory due to the lack of customer service and explanation of services needed.
Best lexus of Miami without a doubt. Service is exceptional and easier than ever to lease my car.
Velianet was wonderful, explained very well all the different details from the cars I was looking at. She was very friendly and attentive to my needs. After I got my car, she was very professional in assisting me with the set up for my apple play. Thank you very much.
Erez and the entire Lexus of North Miami team, including Anna, gave my spouse and me an amazing experience purchasing our 2025 Lexus GX 550 Overtrail.
Erez’s communication and follow-up were exceptional from start to finish. He truly went above and beyond—even arranging an Uber for us on the day of the sale so I could pick up our cashier’s check. The thoughtful extras, from Lexus mugs and keychains to all the little touches along the way, made us feel genuinely appreciated.
The entire process felt personal, easy, and exciting. We absolutely love our new GX and couldn’t ... Read More Full review text opened.DealerRater - Sep 25, 2026
Erez and the entire Lexus of North Miami team, including Anna, gave my spouse and me an amazing experience purchasing our 2025 Lexus GX 550 Overtrail.
Erez’s communication and follow-up were exceptional from start to finish. He truly went above and beyond—even arranging an Uber for us on the day of the sale so I could pick up our cashier’s check. The thoughtful extras, from Lexus mugs and keychains to all the little touches along the way, made us feel genuinely appreciated.
The entire process felt personal, easy, and exciting. We absolutely love our new GX and couldn’t have asked for a better experience. Thank you, Erez and team!
Sierra is very easy to work with and extremely patient when explaining the new features. Thank you for your patience.
thank you for the service. i very much appreciate it. i would come back for a new car again.
Terry and his porter where wonderful, his porter was extremely polite , helpful and friendly.. Thank you
Exelente Servicio y atencion al cliente. El vendedor Señor NELSON EL MEJOR , Exelente trato y atencion. Muchas Gracias , muy contentos por todo.
So far, I can’t complain about how they’ve taken care of my car. I’m new to Lexus, but so far, I really like it!
She is very profesional,friendly, attentive, and helped me find the right vehicle for my needs.
Luke is always is amazing he made me feel like a really spexial and valued customer. i love Lexus and i really love the cars and customer service. Todd was so knowledgeable and gave me so much info and i really felt valued by getting in depth explanation of the lease process. i will recommend lexus of north miami to anyone i know.
This dealership is Very clean and ponctual. I had an appointment and it was a seamless process.
The place is nice and clean The service is excellent The customer service staff are nice and friendly Finally I love the place I would like to visit Lexus of North Miami every day.
It was a job well done! Excellent work that's why I always chose lexus of North Miami for my body shop work.
⭐⭐⭐⭐⭐ A big thank you to Andrew for being so patient, professional, and helpful throughout the entire process. He made everything easy and enjoyable, and closing the deal was as easy as one, two, three! Special thanks to Anthony, the Finance Manager, for his professionalism and excellent service as well. I highly recommend Lexus North Miami to anyone looking for a smooth, easy, and friendly car-buying experience. Great team and great environment!
Ronald my service advisor was very professional and informative. I am very satisfied with my visit.
It was a great experience from the moment I arrived. Carlos the salesman was very welcoming and took his time to understand my choice in cars.Q in the financial department made sure I understood everything I was signing. I would highly recommend anyone to shop there.
Changed my NX 250 x a NX 350 F sport - Super smooth transition - Highly recommended
Professionalism knowledgeable exceptionalism They make you feel like you’re family Keep up the good work
The process was seamless . They were very accommodating especially since I am in another state . Thank you Diego and Lexus team that helped me get my dream car .
I am writing to formally express my dissatisfaction with the service and handling of my vehicle while it was in the dealership’s possession.
I dropped off my vehicle on August 8th for accident repairs and also authorized scheduled maintenance. During the repair process, the vehicle sustained additional front-end damage while in the dealership’s care. Although the damage was eventually polished and repaired, I was told this was a “courtesy.” I do not consider correcting damage that occurred while my vehicle was under the dealership’s care to be a courtesy, but rather the appropriate resolution.
When I received ... Read More Full review text opened.DealerRater - Sep 17, 2026
I am writing to formally express my dissatisfaction with the service and handling of my vehicle while it was in the dealership’s possession.
I dropped off my vehicle on August 8th for accident repairs and also authorized scheduled maintenance. During the repair process, the vehicle sustained additional front-end damage while in the dealership’s care. Although the damage was eventually polished and repaired, I was told this was a “courtesy.” I do not consider correcting damage that occurred while my vehicle was under the dealership’s care to be a courtesy, but rather the appropriate resolution.
When I received my vehicle, I also found plastic trash inside and the fuel level at reserve. In addition, I identified a scratch in the rear area related to the original accident. The repair estimate indicates that the corresponding component was supposed to have been replaced, yet the issue remains.
I have raised these concerns directly with management and provided photographs and supporting information, but I remain disappointed with how the situation has been handled and am still awaiting a satisfactory resolution.
As a Lexus customer, I expected a significantly higher standard of care, attention to detail, and professionalism.
I cannot say enough amazing things about Carlos Fernandez at North Miami Lexus! This was my third time coming back, and I will continue coming back over and over because he always makes the entire process incredibly fast, smooth, and stress free. Gus was absolutely the best as well when working my deal. Carlos is so welcoming, professional, straightforward, and genuinely honest, and along with Gus, they took their time to make me feel like a true VIP customer rather than just another sale. What I appreciate most is that he genuinely cares about your best interest and makes you ... Read More Full review text opened.DealerRater - Sep 17, 2026
I cannot say enough amazing things about Carlos Fernandez at North Miami Lexus! This was my third time coming back, and I will continue coming back over and over because he always makes the entire process incredibly fast, smooth, and stress free. Gus was absolutely the best as well when working my deal. Carlos is so welcoming, professional, straightforward, and genuinely honest, and along with Gus, they took their time to make me feel like a true VIP customer rather than just another sale. What I appreciate most is that he genuinely cares about your best interest and makes you feel valued throughout the entire experience. Carlos truly goes above and beyond, and I only ever recommend him. He is truly the best, along with Gus as well.
I had an amazing experience with Anna and Kristina at Lexus of North Miami.
Before coming here, I visited several Mercedes, Audi, and BMW dealerships. I was getting crazy numbers and was told that because of my limited credit history, there wasn’t much they could do for me.
Then I came to Lexus and met Anna and Kristina. Completely different experience. They actually listened to me, worked with my situation, answered all my questions, and within the same day I drove away in a brand new Lexus that I really wanted.
They were easy to communicate with, spoke with ... Read More Full review text opened.DealerRater - Sep 17, 2026
I had an amazing experience with Anna and Kristina at Lexus of North Miami.
Before coming here, I visited several Mercedes, Audi, and BMW dealerships. I was getting crazy numbers and was told that because of my limited credit history, there wasn’t much they could do for me.
Then I came to Lexus and met Anna and Kristina. Completely different experience. They actually listened to me, worked with my situation, answered all my questions, and within the same day I drove away in a brand new Lexus that I really wanted.
They were easy to communicate with, spoke with me both in English and my native language, helped me through the entire process, and got me a great deal and discount on the car.
I’m extremely happy with the experience and with my new Lexus. Next time I’m looking for a car, Anna and Kristina will definitely be the first people I call.
Highly recommend them!
North Miami Lexus experience was excellent. All the employees I had contact with were professional and a pleasure to deal with.
Cesar Alcala always provides excellent service. I’m very happy with the way he assists me every time I visit the dealership, and I truly appreciate his professionalism and attention. It is always a pleasure to be assisted by him.
I had an excellent experience working with Sierra at Lexus. She went above and beyond to ensure I found exactly the vehicle I wanted at the best possible price. Her professionalism, knowledge, and attention to detail made the entire purchasing process smooth and stress-free.
I purchased through the Costco Auto Program, and Sierra thoroughly explained the process and worked with her manager to ensure I received the best available deal. Most importantly, she listened carefully to my needs and made sure every detail that mattered to me was addressed.
Sierra provided exceptional customer service from start to finish. I highly ... Read More Full review text opened.DealerRater - Sep 16, 2026
I had an excellent experience working with Sierra at Lexus. She went above and beyond to ensure I found exactly the vehicle I wanted at the best possible price. Her professionalism, knowledge, and attention to detail made the entire purchasing process smooth and stress-free.
I purchased through the Costco Auto Program, and Sierra thoroughly explained the process and worked with her manager to ensure I received the best available deal. Most importantly, she listened carefully to my needs and made sure every detail that mattered to me was addressed.
Sierra provided exceptional customer service from start to finish. I highly recommend her to anyone looking to purchase a Lexus and seeking a knowledgeable, courteous, and dedicated sales professional.
Jonathan is fabulous. So friendly very attentive and service was done in a timely manner
We keep on coming back to Lexus of North Miami because of its amazing service and staff!
This is my third car with Lexus of North Miami, and overall I’ve had a good experience with the dealership. The staff has been professional and helpful, and I appreciate their assistance and communication. I’ve continued coming back to this dealership over the years and expect to continue working with them in the future.
Me dieron cita inmediata para resolver mi problema. Me recibieron y me atendieron rápido. Resolvieron muy rápido.
Diego was outstanding from start to finish. He was professional, knowledgeable, and made the entire experience easy and enjoyable. He definitely earned another customer and I will recommend him to my family and friends. ⭐⭐⭐⭐⭐
Before Jonathan, the service people were horrible. I wrote about them several times. But thank God for Jonathan he’s incredibly nice and cares about the customers. Kudos to Jonathan and Dimitri.
My last visit to Lexus of North Miami for my scheduled services, and for fixing and replacing my “HOD” camera was not what I truly expected. I had to wait an extra day, and when I received my ES 300h (2022) on return, there was an issue with my “Auto Lights” switch.
On a positive note though, Ed Rubengeld (Service Manager) made absolute sure that everything will be addressed and resolved on my next visit. I really feel appreciative for his diligence, patience and professionalism in resolving my concerns.
Moving hopefully “happily” forward with future service visits at my “home” Lexus ... Read More Full review text opened.DealerRater - Sep 12, 2026
My last visit to Lexus of North Miami for my scheduled services, and for fixing and replacing my “HOD” camera was not what I truly expected. I had to wait an extra day, and when I received my ES 300h (2022) on return, there was an issue with my “Auto Lights” switch.
On a positive note though, Ed Rubengeld (Service Manager) made absolute sure that everything will be addressed and resolved on my next visit. I really feel appreciative for his diligence, patience and professionalism in resolving my concerns.
Moving hopefully “happily” forward with future service visits at my “home” Lexus location, I will continue with Aidan (Service Representative) and feel comfortable with the upkeep for my vehicle.
Absolutely amazing experience at Lexus of North Miami! Sierra was exceptional from start to finish—friendly, knowledgeable, professional, and truly a pleasure to work with. The entire car-buying process was incredibly smooth, fast, and stress-free. This was hands down the most pleasant car-buying experience I’ve ever had. Highly recommend Sierra and the entire Lexus team!
Darrel was very nicer to deal with clear communications and great service and attention to detail
Service department and the advisors are great Why is the gym still close? Why no mote complementary washes inless iis after service Covid stop it but Covid rnded 2021 We notice Teinstate it!?
I had the best experience at Lexus of North Miami thanks to Konstantinos. Konstantinos went above and beyond for me. I plan to continue leasing through him for the years to come. I was a loyal customer at Lexus of West Kendall for many years, but when they couldn’t meet me where I was when it was time to renew my lease (after 4 leases with them), Lexus of North Miami stepped in and made me feel as if my loyalty to Lexus paid off. I’m grateful for the Lexus of North Miami team and love how large their ... Read More Full review text opened.DealerRater - Sep 10, 2026
I had the best experience at Lexus of North Miami thanks to Konstantinos. Konstantinos went above and beyond for me. I plan to continue leasing through him for the years to come. I was a loyal customer at Lexus of West Kendall for many years, but when they couldn’t meet me where I was when it was time to renew my lease (after 4 leases with them), Lexus of North Miami stepped in and made me feel as if my loyalty to Lexus paid off. I’m grateful for the Lexus of North Miami team and love how large their facility is. I highly recommend Lexus of North Miami.
Both turning my car in for service as well as picking it up were done in smooth and timely manner.
All was amazing from start to finish thank you Sierra!!! AAA+++ best Lexus dealer all the time.
Easy process servicing vehicle with quick service, and comfortable waiting area. Scheduling appointment online was convenient.
I had a great experience at this Lexus dealership. I worked with Sierra, Carlos, and Danielle, and they were all professional, helpful, and easy to work with throughout the entire process. They made everything smooth and straightforward, answered all my questions, and made sure I was comfortable with the deal before moving forward. I really appreciated the customer service and the way they handled everything from start to finish. Definitely recommend working with Sierra, Carlos, and Daniella if you’re looking for a Lexus. Great team and a great experience overall!
I had such a wonderful experience at Lexus of North Miami! From the moment I walked in, everyone was welcoming, professional, and attentive. The entire process was smooth and stress-free, and I truly felt valued as a customer.
Very Patient and friendly as well as professional.i enjoy his time and energy making my decision in purchasing my new vehicle!
Erez is a dedicated sales person that has helped me in getting the right vehicle now for the last 10 years !
The collision center handled the entire repair process of my vehicle and made it all feel quick and easy.
My only complaint is they did not get the residue off my front window. I brought the car in with a smudge and now it covers a small portion of the front window.
Your dealership is wonderful everything was courteous and knowledgeable. Ronald was excellent very satisfied with your work.
Jaker was very professional and explained all options to buy and lease, and the differences between car models. Highly recommend Lexus of North Miami and Jaker Soto
I will say that everything is made easy though. Registration transfer and insurance all done right in house. Didn’t have to make any phone calls myself. I don’t have anything bad to say about the sales process. I had no leverage since the car I wanted was super high demand and exactly what I wanted.
Great customer service. And great service details. Will be back soon. Thank you for all do.
Leah was great to work with. She explained everything clearly, texted me with updates, and answered my questions. Excellent customer service from Leah and also Kayla, who was my first contact in the collision department.
The worst service ever they keep the vehicle for three days and they didn't find what was wrong with the vehicle.
From the moment I walked into the dealership to the moment I left everybody was courteous and helpful. I was treated with respect and none of the usual hype that goes along with buying a car. Actually, surprisingly enough was a pleasant experience.
My 2026 GX was returned to me after the first service without any fuel and 30 miles added to my vehicle without any explanation. I followed up with management and completely ignored, despite filing a complaint with Lexus Brand Engagement Center. They offered me $400 service credit which was a take it or leave it offer. In the absence of a clear explanation from Lexus of North Miami, I must assume that someone took the car for a joy ride or used it for Lexus business. Very disappointing experience.
We had the best car-buying experience at Lexus of North Miami, and it's largely thanks to Anevay Whyte. She's incredibly knowledgeable and walked us through everything about the Lexus RX 500h F Sport Performance. When budget constraints meant that particular car wasn't going to work out, Reinaldo (a manager) personally called us the day after to offer a better deal. When we returned to the dealership, Anevay picked right back up, giving us her full attention and care.
In the business office, Todd handled our paperwork with real professionalism and kindness. David, in insurance, was young, sharp, ... Read More Full review text opened.DealerRater - Sep 3, 2026
We had the best car-buying experience at Lexus of North Miami, and it's largely thanks to Anevay Whyte. She's incredibly knowledgeable and walked us through everything about the Lexus RX 500h F Sport Performance. When budget constraints meant that particular car wasn't going to work out, Reinaldo (a manager) personally called us the day after to offer a better deal. When we returned to the dealership, Anevay picked right back up, giving us her full attention and care.
In the business office, Todd handled our paperwork with real professionalism and kindness. David, in insurance, was young, sharp, and clearly knew his stuff. And when we finally picked up the car, Anevay had it waiting with a ribbon and a few surprise gifts — a small touch that meant a lot.
We've bought cars from several other dealers before, and this was hands down the best experience we've had. Huge thanks to the whole team.
I had a positive experience working with Tyrie Yansen when purchasing my 2026 Lexus ES 350h Premium+. From the beginning, Tyrie was professional, knowledgeable, patient, and genuinely committed to making the buying process a positive experience. He took the time to answer all of my questions, delivered the vehicle, explained everything clearly, and never made me feel pressured or rushed into making a decision. His communication and customer service were very good, and he made what can sometimes be a stressful car-buying experience smooth and enjoyable. Tyrie is a great representative of Lexus and clearly takes pride in providing customer service. ... Read More Full review text opened.DealerRater - Sep 2, 2026
I had a positive experience working with Tyrie Yansen when purchasing my 2026 Lexus ES 350h Premium+. From the beginning, Tyrie was professional, knowledgeable, patient, and genuinely committed to making the buying process a positive experience. He took the time to answer all of my questions, delivered the vehicle, explained everything clearly, and never made me feel pressured or rushed into making a decision. His communication and customer service were very good, and he made what can sometimes be a stressful car-buying experience smooth and enjoyable. Tyrie is a great representative of Lexus and clearly takes pride in providing customer service. I truly appreciate the way he handled the entire transaction and would recommend him to anyone looking to purchase a Lexus. Thank you, Tyrie, for making my experience positive. You earned my trust and my recommendation!
Note: As a side note, while my experience with the sales team was very positive, my interactions with the finance manager were unfortunately not nearly as enjoyable...
Konstantinos is a gem. I will recommend him to anyone looking for a vehicle great service
Great experience, friendly and knowledgeable associates. Gus the Sales Manager was easy to work with and delivered on his promise. Highly recommend shopping for a good deal and being treated as a valued customer.
The automobile repairs were great. No an issue after it. But I recommend give the 1st time clients a better explanation about the paperwork you give them to sign.
I had a great experience working with Sierra at Lexus of North Miami. She was friendly, professional, patient, and very helpful throughout the entire process. Sierra made everything easy and stress-free, and she took the time to answer all of my questions without making me feel pressured. Her customer service was excellent, and I truly appreciate the effort she put into making sure I was satisfied. If you’re looking for someone who genuinely cares about her customers and provides outstanding service, I highly recommend Sierra at Lexus of North Miami!
The service was swift and efficient, and the advisor was pleasant. Location is convenient and clean.
I have been a client of harry since 1999 now i feel like family hes the best in the game
I recently purchased a vehicle from Lexus of North Miami, and I couldn’t be happier with the entire experience. Veli was our sales representative, and she was absolutely great to work with. She was professional, knowledgeable, patient, and made the entire car-buying process easy and stress-free. Matthew from the finance department was very thorough in explaining the process and very accommodating to our needs.
Staff were very professional and knowledgeable. The service was very quick and customer specific. Great job!!
The Service Department was professional and accommodating by providing a vehicle loaner. Thank you very much
I went in there knowing an idea of what I wanted and Sierra was so helpful. She was knowledgeable about the vehicle and was very kind.
I had a great experience working with Erez. He was very nice, professional, and helpful throughout the entire process. He listened to what I was looking for and made sure I got exactly what I wanted. The whole experience was smooth and easy. The dealership was great as well. Everyone was friendly and made the entire experience enjoyable. I’m very happy with my purchase and highly recommend both Erez and Lexus of North Miami dealership!
Great work and great communication love the great job done thank you guys until next time
Always reliable and great to work with. I especially enjoy the indoor facilities while you wait, including free breakfast!
This was hands down the BEST experience I’ve ever had leasing a car! Peter and Danielle were absolutely incredible from start to finish. They were so patient, kind, thorough, and attentive to every single detail. They took the time to explain everything, answer every question, and make sure I felt completely comfortable and confident throughout the entire process.
What can sometimes feel stressful and overwhelming was the complete opposite because of Peter and Danielle. They made everything feel effortless, easy, and genuinely enjoyable. I never felt rushed or pressured—just completely taken care of.
Their level of professionalism, attention ... Read More Full review text opened.DealerRater - Aug 28, 2026
This was hands down the BEST experience I’ve ever had leasing a car! Peter and Danielle were absolutely incredible from start to finish. They were so patient, kind, thorough, and attentive to every single detail. They took the time to explain everything, answer every question, and make sure I felt completely comfortable and confident throughout the entire process.
What can sometimes feel stressful and overwhelming was the complete opposite because of Peter and Danielle. They made everything feel effortless, easy, and genuinely enjoyable. I never felt rushed or pressured—just completely taken care of.
Their level of professionalism, attention to detail, and genuine care went above and beyond anything I’ve experienced before. I honestly couldn’t have asked for a better experience. If every car-leasing experience were like this, no one would ever dread getting a new car again! I cannot recommend Peter and Danielle enough!
Lexus of Miami provided the deepest discount I could find in the Florida andGeorgia area on my preferred model. It was worth the flight there and drive home. Thanks LOM!
Jaker, Matthew, and Angel at Lexus of North Miami were a great team to negotiate with that allowed me to get the car of my dreams! The icing on the cake was Jaker sending me an awesome video of my new Lexus ES 350h with a red bow on top, drove my new car straight to my doorstep, and took the time to teach me about the bells and whistles of the latest technology on the car.
The service that I have received from North Miami Lexus for the last 15 years and continue to receive , carries on to exceed my expectations. My Service Manager Ed Rubenfeld and my Service Advisor Semon Mor deliver total customer satisfaction. Yes we have had our moments of disagreement on certain items but whatever the situation it has always been resolved fairly and equitable for both parties. North Miami Lexus and before it was built County Line Lexus have maintained my 2003 Lexus SC430 for almost 20 years. I trust North Miami Lexus to perform the required maintenance to my vehicle. Bob Westfall
Nice service. The only issue is that when the car was returned after the service the car system was not reset properly It say that a maintenance or valet profile was still running and I also experienced an issue with the trunk/liftgate as now it is not working properly and have to close it manually.
A big thank you to Mr Luis Portillo Sales and Mr Ibrahim Umar-finance , on helping me buying my second Lexus even when my credit score wasn’t so good, Mr Umar I don’t know how you do it. But Salute I’m very happy with my purchase.
Easy intake process although the appointment was for a 2016 ES which I leased two cars ago.
I can in for an express oil change and was out in an hour. Great experience
Easy to work with dealership, I contacted through Costco auto buying program. Sierra was great to work with definitely recommend her, she was consistent, quick to respond and took care to get back within a reasonable amount of time. Anthony also assisted he was very professional. Luckily they were willing to work over the phone so I didn't have to come in until it was actually something worth the time. Over all no complaints. Most dealership experiences are a night mare this one wasn’t too bad.
I am submitting this formal complaint regarding the oil change previously performed by Lexus of North Miami on my 2023 Lexus GX 460 Luxury.
More than one month after the oil change, my vehicle displayed a “LOW OIL” warning message on the dashboard. When the oil level was checked, the engine appeared to have very little oil.
From the time I first contacted the dealership, it took approximately one full day for Lexus of North Miami to pick up the vehicle. Because the vehicle was not safe to drive, I had to arrange and pay for transportation between my workplace and my ... Read More Full review text opened.DealerRater - Aug 25, 2026
I am submitting this formal complaint regarding the oil change previously performed by Lexus of North Miami on my 2023 Lexus GX 460 Luxury.
More than one month after the oil change, my vehicle displayed a “LOW OIL” warning message on the dashboard. When the oil level was checked, the engine appeared to have very little oil.
From the time I first contacted the dealership, it took approximately one full day for Lexus of North Miami to pick up the vehicle. Because the vehicle was not safe to drive, I had to arrange and pay for transportation between my workplace and my home. I also had to leave work early so that I could personally follow up on the situation and verify what was being done to my vehicle.
The dealership eventually picked up the vehicle, transported it to its facility, and performed the necessary service. However, correcting the immediate oil problem does not compensate me for my transportation expenses, time away from work, inconvenience, or the continuing concern that the engine may have suffered premature wear or internal damage while operating with insufficient oil.
No refund, reimbursement, service credit, extended engine protection, or other compensation was offered.
Customers take their vehicles to an authorized Lexus dealership because they expect professional workmanship, quality control, and peace of mind. Unfortunately, this experience has caused me to lose confidence in that expectation. Simply taking a vehicle to Lexus should not be assumed to guarantee quality when a basic and essential service such as an oil change can result in a “LOW OIL” warning.
I am therefore requesting the following:
A complete copy of the original oil-change repair order, including the date, mileage, type and quantity of oil used, technician’s notes, and quality-control inspection records.
A complete copy of the most recent service report showing the oil level found when the vehicle arrived at the dealership, the cause of the “LOW OIL” warning, and all corrective work performed.
Written confirmation of whether the dealership found any leaks, problems with the oil filter or drain plug, an incorrect oil quantity, or any other condition that could explain the low oil level.
The results of any oil-pressure test, diagnostic scan, engine inspection, or other evaluation performed to determine whether the engine sustained damage from insufficient lubrication.
Written confirmation of the current condition of the engine and whether Lexus of North Miami determined that it is operating normally and without evidence of oil-related damage.
Written protection covering any future engine damage reasonably determined to be connected to this low-oil incident or the previous oil-change service.
Reimbursement for the transportation expenses I incurred because the vehicle was not safe to drive.
A refund of the original oil-change service and reasonable compensation or a goodwill service credit for my time away from work, inconvenience, and loss of confidence in the dealership’s service.
Confirmation that this complaint and the “LOW OIL” incident have been permanently documented in the vehicle’s official Lexus service history.
Please provide a formal case number and a written response addressing each of these requests. I would like to retain complete documentation in case an oil-related engine problem develops in the future.
Sincerely,
Anderson Ivan Castillo Paz
Great customer service and wonderful amenities. I was treated with respect and they took the time to request the part needed
Reinaldo and Demetri and Daniella are excellent! Extremely helpful Problem solvers and have get it done
Everyone was very helpful and friendly. It was easy to drop off and pick up my car.
The experience was simple and easy as it should be. Lexus of Miramar should take note.
I give him a hard time. He’s a good guy cause he tries. I’m sure he can make more money with another customer.
Good service, easy to schedule, on time delivery. A good value that includes a loaner
Hey they care about their clients I can see changes modern up to date ready for the future
Long waiting time with a scheduled appointment. Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be justified for what you receive in return.
It should not take 3 1/2 hours for an oil change when I had an appointment
Jhan has been great since the day I met him. Always friendly and willing to help. This is the second GX I get from him in less than three years. Thanks for everything, Jhan!
Overall great expereince with Erez and the team at Lexus of North Miami who helped me out with a used BMW I was looking for. Helped me find the car of my dreams and got a great deal. Very efficient and kind staff, definitely recommend
Sierra was great through out the process. She made buying the car seamless and was fair.
Pleased from the appointment setter, to the pick up process. Excellent service manager handling my vehicle.
| Department | Monday – Saturday | Sunday |
|---|---|---|
| Sales | 9:00 AM – 9:00 PM | 10:00 AM – 7:00 PM |
| Parts | 7:30 AM – 6:00 PM | Closed |
| Service | 7:30 AM – 6:00 PM | Closed |
